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Our Vision, Mission, Values & Brand Promise

Vision

Good Advice, Great Service by Brilliant People Every Time!

Mission

To lead the market, generate recommendations, be known for giving clear, sound advice and delivering creative property management solutions.

Values:

Add Value

We appreciate others, value different perspectives, listen to our customers and encourage our people to find new ways to create value for them.

Build relationships

We provide customers with 'answers that matter' & strive to develop relationships that make a difference. We say what we believe & do what we say. We accept personal responsibility & treat the company's reputation as our own.

Take the initiative

We always seek to improve ourselves & our customer delivery. We step up, reach out, pitch in & do what it takes to meet & exceed customer expectations. We celebrate initiative, reward success & provide everyone with the tools to grow & excel.

Money Back Guarantee

The Ringley Group Brand Promise: 100% transparency.

Our Service commitment is your guarantee

We guarantee to treat you with respect, provide advice that builds trust and not to give you the need to question our integrity. Therefore, if you are unhappy with the service you receive from us, rather than the procedures, rules and law our professional bodies require us to follow not 3rd party contractors we will give you your money back.

For customers of our Estates Team

If you are a new Client and are not happy with our service after six months, we’ll help you move to a new Managing Agent and give you £500 for any inconvenience. for property owners and Management Company Directors, if you believe we’ve broken our service commitment we will refund you the whole of the management fee you paid us in the relevant quarter.

For customers of our Professional Services Team

If you believe we’ve broken our service commitment we will refund you the proportion of the relevant fees for the job stage we let you down on.

For customers of Agency Team

If you believe we’ve broken our service commitment we will refund you the finders fee, letting management fee or agency fee you paid us in the relevant quarter.

How to call upon our guarantee

If you feel our service has failed you, you must report this to us, in writing, within 14 days of a specific incident or service failing. This will give us the opportunity to refund your money and investigate properly so we can make any necessary process or service improvements for the future. Service concerns will be benchmarked against the scope of service or service level agreement as appropriate. It gets better, just for raising an issue we will send you a £10 M&S Voucher to thank you for giving us the opportunity to improve, that’s a meal or a night in on us. You should write to The Chairman, Ringley Group, Ringley House, 349 Royal College Street, London NW1 9QS




>> Go to www.complainringley.co.uk to see our key senior personnel >>

Request a copy of Ringley Group complaints procedure