Careers at Ringley

Set the standards of the Ringley Group's front of house.    By this we mean:  Customer care, customer communication, how customers are introduced to other departments.

Monitor workflow planning to ensure that all team members (team is 3 + yourself) are up todate, re-allocating work where necessary.

Co-ordinate the team statistics that are required.   Co-ordinate cover, ie, organise extra shifts from Reception Team to cover holidays, sickness and absence.

If you’re a people person who is good with IT and are looking for an opportunity in a friendly forward thinking company we might have a role for  you. 

The Ringley Group is a recognised “Investor in People” is obsessed with customer care and continuos improvement.   Yes, we’re in property but there’s no doom and gloom at Ringley, we’re still growing and these new roles are because of our growth. We believe in recruiting personal attributes and values are more important than the CV as it is about what you have to offer in an environment where we will expect you to set and raise the standards. 

You will need to understand the business etiquette that a top professional surveying practice requires, what to say, what not to say and be able to use your phone voice and customer greeting skills to deliver a memorable customer experience?  

If you get job fulfillment from taking personal responsibility to follow through issues and get customers to the people who can deliver the answers, we need to speak to you.

If you don’t think a customer would remember enjoying interacting with you, please do not apply.

Because we don’t discriminate on the basis of any irrelevant factors, the criteria we will be using to select the successful applicant(s) will be:

1) cheerful, welcoming telephone voice

2) excellent spoken English, clear and grammatically correct

3) organisation skills and life experience

4) patience and empathy to listen

5) creative in your questioning, probing to really find out what the caller needs

6) real customer service experience

How to apply

We will not be accepting any CV’s for this position.   Because clear grammatically correct English and a voice that we believe can deliver a customer experience are so important to us the way to apply is by leaving a message on our application hotline:

So, call  0207 428 1999 And tell us: 

your name, your phone number, your email address

Then because this position is a job share please state whether you are applying for the morning shift (9am to 1pm) or the afternoon shift (1pm to 5pm) and why this shift suits you.  

If you don’t get your message perfect first time, dont worry, that’s real life, just cover up with bubbly chat to recompose and re-record.  Applicants to be called to interview will be emailed details and provided with further details within 7 days.

 To facilitate provision of property services for clients and deliver to deliver the Ringley Service Level Agreement to the Client with the support of Ringley's Legal Team and your Finance Officer.

Are you super at organisation, financially literate, hardworking, creative, confident, and really enjoy helping members of the public?   Then you may be the person we are looking for.

Ringley Chartered Surveyors are seeking someone who would enjoy a wide variety of work including both admin, meetings and contact with the public.   Native fluency in written and spoken English essential.

Nice offices in Camden.   Sponsorship for further studies available for keen employees.

Our role asks you to:

§   Deal with an infinite variety of clients who need your creative solutions

§   Make good suggestions and get decisions made

§   Be totally outcome oriented, manage tasks & get things done 

§   Build relationships with the people who come to us for a wide range of advice

§   Think strategically and draw upon legal, financial and surveying services we have in-house

Great candidates will have experience in one or more of these:  account management, supplier negotiation, service management, banking, insurance, property, law. 

Yes we are looking for someone who offers this unusual mix learned through training, work & life experience.   

The role is administering leases and the strategic agenda each block of flats wants to achieve.   It is an extremely diverse and rewarding job if you can network with others to get the information you need to make decisions.   What it takes to be good at this job is the intellect to grasp the legal framework of a lease, and practical common sense to understand buildings together with the ability to manage things, events, people and enough life experience.

There is no specific training that would make you right for this role, but if some of the above describes you we will provide a full corporate training and support for professional qualifications for the right person.

Because your spoken English is important to us the way to apply is to phone our “Recruitment Hotline on  0207 428 1999”.  

Remember to tell us the job you are applying for and give us your details and a brief overview so we can contact you.

Manage workflow, planning & implementing quality controls & providing board data. To drive marketing to meet company targets, planning renewal fees & focussing on Client retention to deliver growth & profitability.

Risk management

• Manage territory, machines, software and back ups
• Manage daily banking to RICS requirements balancing the paying in slip to the computer cash book ledger
• Assist Ringley's Service & Ops Manager in tracking and resolution of any quality issues

Team co-ordination

Support the MD at the daily team meeting taking responsibility for reporting on the following items

• Arrears to be discussed - update CFP as appropriate, all arrears action including phone calls to be confirmed in writing to the tenants in case of need as evidence later
• Tenancy renewals coming up
• Landlord's gas safety certificates for renewal
• S21 Notices to quit required
• Advertising proposals for the week

Business planning

• Month end tasks by the 22^nd of the month (*22^nd = payroll cut off date)
• Cashflow pipeline (log of exchanges & completions)
• Advertising spend
• new applicant registrations
• no. viewings (sales & lettings)
• no. new instructions (to sell & to rent) no. deals completed (sales & lettings)
• Monthly on receipt of bank statements
• administer Ringley group & MBMRingley purchase ledger, payments & bank reconciliation.
• Instigate a debtors review with MD
• Update the completion dates schedule. Chase solicitors to ensure that (a) they have our invoice (b) have a copy of the Clients agreement with MBMRingley authorising monies to be deducted on completion
• Quarterly - Review control accounts with FD, raising & following through corrective action on : invoices-N/c 4000, Refunds-N/c 9999 & 9998, Client money-N/c 2400 & 2401, PDQ-N/c 1290, Vat Journals, Unallocated customer payments. Purchase ledger control books. Debtors period values & no. debtors. Lettings - Management of Managed Rentals
• Risk manage & sign off landlord agreements and tenancy agreements ensuring terms of business are advised to Clients in writing before completing an instruction.
• Create tenants/joint tenants & build tenancy structures, splitting any rent shares proportionately between tenants, input fee structures, inventory, finders fees, letting management fees, agreement fees, & tenancy dates & deposit type creating system invoices as necessary
• Manage receipts, payments and works orders
• Liaise with Ringley's FC to get new DD's set up before the cut off date

Sales

• Benchmark sales details to achieve Property Mis Descriptions Act compliance
• Plan weekly marketing to agreed targets
• 250 canvassing letters to local homeowners from the electoral role, including leads from each of the negotiators patches
• 50 landlord canvassing letters from nominated commercial streets and arising from tenant registrations
• 10 landlord referrals from applicant registrations
• Book contractors for door to door delivery of promotional leaflets
• Run merge codes to despatch marketing packs to Ringley group RI & CI flagged investor Clients
• Despatch quarterly MBMRingley newsletters to generate MBMRingley awareness
• Run SMS text/electronic marketing to generate viewings for property launches/vacant flats from CFP & Team
• Place advertising as instructed by Agency Director
• Proof read advertising copy & manage print deadlines, logging advertising expenditure

This is a role for someone that really understands both property solutions & Clients. If you are ambitious, motivated & want to take a key role in strategy, buisiness development & client relations then this is the role for you.

Proficiency in some or all of the following required

• alterations
• building Regs
• buildng pathology
• dilapidations
• party wall matters
• specifications
• CDM
• planning supervisor work
• contract administration

together with other allied core building surveying activities.

If you can see ways of doing things better/differently you will enjoy the receptive environment & autonomy we offer.

Join a company that has achieved 100% annual growth over the last 2 years and has a secure client base. In return you will receive an generous salary package within an innovative & respected organisation. You will need to be the type of person who takes responsibility for a job/project from inception to completion.

A full driving licence is essential.

Complete intranet project, e-business and maintain websites

A role creating a cutting edge bespoke estates management application using a combination of technologies including Ruby on Rails, PHP/HTML/CSS/Javascript/Subversion, MySQL and Linux.

We already lead the industry with our on-line Client interface GATEWAYTM and in 2007 launched www.leaseholdersupport.co.uk the UK's 1st on-line accountant and property manager as initiatives alongside our established Chartered Surveying business.

You will work almost exclusively with our MD, who founded the company and is our creative influence. Her mission is to enhance and integrate the www.ringleygroup.co.uk range of websites to build on existing e-business, and via the INTRANET portal to simplify systems and processes to get rid of paper and tie our 5 departments together.

The business is property and we are gearing up to embark on an aggressive acquisition strategy, so its an exciting place to be.

You will need to be able to work with other programmers and be willing to outsource/manage some elements to ensure you and the MD meet the delivery dates set by the Board for certain key phases.

How to apply:

• Email maryanne.bowring@ringley.co.uk with links to websites showing your web production skills details of your work experience/CV
• Then, we will email you a simple task for you to complete to help us create an interview list

Pre-Requisites

• HTML/CSS/JavaScript - you have to work with the HTML source code directly
• Subversion (SVN) - you have to know/be open to learn how to use the subversion repositories
• You have to know the Ruby on Rails framework at least 1+ year professional experience
• PHP 1+ year professional experience
• MySQL 1+ year professional experience
• Linux administration
• Windows Server 2003 administration
• For graphics integration,
  • You should have a basic grasp of Photoshop for websites
  • You know how to use Image Ready, trimming images, optimizing for the web