Customer Comments - The Ringley Buzz

I greatly appreciate you following-up with me about this.

Mr M - Tarling Road (375)

From cash flow perspective, the block has made good progress. Ringley collected £46,000 of cash contributions from Genesis Housing Association (largest leaseholder with 30 flats in the block) in the first three months of their management. This compares to £18,000 which Genesis paid over a 12 month period immediately before 1/11/11.

Mr G - Geneva Court (374)

Dear Mary-Anne and Lee, Have felt a bit shell-shocked after Monday, so a bit of a delay in saying a most sincere thank-you for all your help. I really feel it's the beginning of the end, so let's see what the next five weeks (or less!) bring. Speak soon. (After 6 years living in a property with no maintenance, falling lumps of masonry, being denied insurance claims, gutters and downpipes overflowing, Clair found Ringley. It was a difficult hearing and like most people who can't buy the freehold and have no fellow leaseholders to help claim the right to manage, the Court Appointed Manager is the last resort).

Ms W - New Site Won (373)

Dear Katie, A couple of quick compliments. Visitors parking much improved - one or two rogues! New fencing much improvement to the site - we were cheated by the builders!

Mr M - Grange (The) 264 London Road, St Albans (371)

Thanks Lisa, Other than the parking I have no other issues so would like to thank you and all at Ringley for managing and maintaining the development in a professional and efficient manner.

Mr W - Kenway Works (372)

Hi Girish, Thanks for the feedback, excellent service. Cheers and Happy New Year. The owner told us that nobody on site had a parking permit, so we re-worded a document to reflect this to avoid any parking confusion on site.

Mr H - Harris Green (368)

Hello Girish, Good talking with you again, even though in unfortunate circumstances. Thank you for your letter as promised, you are a man of your word.

Mr A - The Meads (369)

Girish, you're a very friendly and approachable person, thanks for listening and taking on board my comments.

Mr A - The Meads (370)

Hi Jason, Got messages from Sabrina & builder who said he would come in the first week of Jan. That coupled with your email has made me feel content that the cake eating fur covered squatters will be a thing of the past! Thanks for your help and enjoy the holidays! We arranged for a builder to come and help an owner who noticed squirrels eating food.

Ms B - 94/96 Cecilia Road (359)

I think Ringley have been good for the block and have tried to make what is a really difficult situation better. I am a reasonable individual and also fully understand that further litigation will not resolve the long term problem. I am grateful for your thoughts. We helped. Following unsuccessful major works one flat arbitrated against the freehold company resulting in a £20,000+ charge on the freehold title. The block appointed our Managing Director Mary-Anne Bowring to be a Professional Director to the company, run mediation between the parties, enter into a settlement agreement and collect contributions from all parties, else the block would have been indefinitely 'blighted'.

Mr P - 77 Compayne Gardens (362)

Due to post being stolen, we changed the locks as it was a security concern. Sabrina, the Property Manager of the site, met with the locksmith on site ensuring all owners received new keys. This was all arranged and carried out in two days, in the week before Christmas. A quick turnaround leaving owners very happy.

Mrs B - Centreview (Management) Limited (363)

Dear Shabana, Thank you for all of your prompt assistance in dealing with this emergency. We helped sort this out within one week, a water leak was coming down an electrical light. We were also working to fix the ceiling which had collapsed and repaint walls.

Mr M - Carter Lane (77) / Carter Court (366)

Dear Mary-Anne, Just to let you know we had a very productive meeting at Innes Lodge, attended by Shabana, Jason and 7 leaseholders of Innes Lodge. This was really helpful, and we feel we have identified a number of actions that can move us forward. Can I also say how impressed I was by Jason's communication with the group (who were angry) - he was extremely calm and patient, and took pains to summarise everything that was decided so that everyone understood. I just wanted you to know how good he is.

Ms L - Innes Lodge (360)

Hi Girish, Thanks and all comments are noted. I have heard from Jason and also grateful to you for following this up.

Mr P - 77 Compayne Gardens (364)

Dear Jason, Many thanks for your email and I note the comments. I am grateful for your reply and assistance.

Mr P - 77 Compayne Gardens (365)

Dear Girish Thanks for the email and I note the comments. I am grateful to you for coming back to me.

Mr P - 77 Compayne Gardens (358)

I'm so pleased with the great service we get from you when there's a problem.

Ms D - Kenway Works (356)

I do think that the responses and info coming from Ringley has improved, and I'm really pleased to get notices of Site visits etc. It's great to have a pro-active managing agent - I know so many others that are virtually invisible.

Mrs B - Centre View (357)

Dear Lisa, Many thanks for your very quick and kind reply and explanation, it truly helped. I wish you a lovely evening.

Ms P - Mundania Court (361)

In winning Innovator Of The Year, the judges felt that these guys had been highly innovative in a very tough market, and praised their courage in investing in the new initiatives, when it would have been easy not to bother. In winning Community Champion of the Year, the judges liked both the detail and breadth of Ringley’s approach to community engagement and praised its statistical analysis of its efforts. They liked the fact that the firm takes Corporate Social Responsibility so seriously that it has appointed a CSR champion to monitor the firm’s efforts. (We picked up these two awards at The Negotiator Awards)

The Negotiator magazine - Award Winners (354)

Hi Lang Thanks so much for this you have been really helpful. It's a pleasure dealing with a person who offers your levels of service. You are a credit to Ringley. Thanks again for the great service.

Mr M - Geneva Court (344)

The Landlord & Letting Awards are the premier nationwide private rented sector awards in the UK, and it’s great to be able to recognise and reward the best in the industry. This year’s response was phenomenal, with over 1000 entries received, so The Ringley Group has done brilliantly to win their category. (We won Innovation Company Of The Year 2011).

Landlord & Buy-to-Let magazine - Award Winner (349)

Dear Shabana Thanks for arranging that. Many thanks for all your help and support this week. Have a restful weekend!

Mr P - Gloucester Court (345)

Thank you Girish, you’ve been really helpful to me.

Mr A - The Meads (347)

Nick, the Property Manager, stepped in to intervene when he felt the owner was getting conflicting information. There was a delay in the sale of the property and letters of claim were added. The owner's solicitor said in 2010 there was a deficit but in 2011 Ringley found there wasn't a deficit. The owner was being charged for the previous year's deficit and we corrected information the solicitor had given to the owner. Nick emailed the owner saying "I would like to defer this issue to my doorstep, as Estates Manager I feel I should intervene. I am sorry that you feel that this matter has taken a different view, and such I wish to comment myself. Our customers are important to us, and hearing you unhappy gives me no satisfaction at all".

Ms L - Granville Place (367)

Dear Mary-Anne Thanks a lot, amazingly fast excellent work.

Mr L - Randolph Avenue (346)

This winner is driven, passionate, bursting with ideas and works with the speed of lightening. I was very impressed with her forward thinking attitude, when she took on the case of a SE22 block of flats when all other surveyors had given up. This lady fought and won against a vastly exaggerated valuation set by the freeholder, eventually saving her client over £500,000. Brilliant work! (Our Managing Director, Mary-Anne Bowring was named Surveyor Of The Year at the Property Awards For Women awards ceremony, organised by The Innovative Property Show).

The Innovative Property Show - Award Winner (350)

Personally speaking, no other company is run the way Ringleys is, Mary-Anne Bowring runs a formidable company. Not only does she strive to make her business succeed she is also aware of the impact it has on the community and takes many steps to ensure that Ringley is part of the community and that they are aware of their environmental responsibilities. No other company I know of has this awareness and this is passed on to the staff via weekly staff meetings and training.

GardenFix and Kleenfix Ltd (Contractors) - GardenFix and Kleenfix Ltd (Contractors) (351)

Hi Ed, Thanks for all that. I’m sure it was difficult for you with everybody moaning, so double thanks!!

Mr B - College Court (348)

Hi Mary-Anne - Thank you so much for taking the time to talk to me today on the phone and for sending me the information on becoming a director. The AGM is next Friday in Putney Library and hopefully I will be successful. I must say your website is excellent and I like your open information policy and your fees for your services seem very reasonable.

Mr P - Website (342)

Dear Sir/Madam can I please convey my pleasure of today when dealing with Karen in reception. I was having a problem paying a bill via your website and telephoned your reception for assistance. She was a pleasure to deal with and explained that I should really be using my own internet banking facility, however she explained this to me with gentleness and precision. Would you please pass on my satisfaction to the powers that be within Ringley and to Karen.

Mr J - Limington Court/Cardinal Place (343)

Dear Muhammad, I have worked for Ringley for approximately 4 years in the capacity as a cleaning and gardening contractor. I can wholeheartedly say that your system of invoicing and payment is unparrelled. All costs are scrutinized prior to works being carried out and works orders issued. Ringleys then treats the contractors fairly and pays well within 28days and allows the contractor the chance to track the payment. Within your role in the finance department I have always found you approachable, fair and brutally honest and frank. When we have been asked to provide credit notes in compliance with our money back guarantees you have supported your client by chasing these, which shows your dedication to your employer, as an employer I cannot fault this. In recent times, and at the present time, we have had to undergo changes within our organisation due to matters out of our control and you have always been understanding assisting where you can-and this email is to thank you for this support. I find in your profession, especially in finance, you are hounded mercilessly and when you do things right and correctly and make us as a contractor feel worthwhile it should be applauded. Thank you for this professionalism, which gives me the faith to give 110% to Ringleys.

Gardenfix (Contractor) - Ringley Finance Department (329)

Mr M at Aspen Green called just to say thank you for getting the carpet cleaned and the fence repaired, he really appreciated this and says that you are a true asset to Ringley.

Mr M - Aspen Green (336)

On a separate matter I just wanted to mention how I have been impressed with the communication from Ringley over the last 6-9 months. Thank you to you and your staff!

Mr C - Anderson Heights (332)

Hi Karen, no problem! I was able to get into the panel and found your explanation of how I could create them really helpful.

Ms G - Contactor (328)

Mary-Anne, The Ringley Group have been shortlisted for The Community engagement/regeneration awards Award and Environmental Responsibility Award. We valued your application submission which clearly reflected the hard work that yourself and your team have clearly undertaken in going the extra mile in your chosen field. It is a great honour to be selected as a finalist.

Islington Chamber Of Commerce - Award Finalists (335)

Mary-Anne, I have to say this, as people are too busy in this world to afford compliments, your accounts department is unparalleled in any company I work for / have worked for-Muhammad is such a sweetie-please may I have him ;o)

Gardenfix (Contractor) - Ringley Finance Department (330)

I just wanted to send a short note to thank you for the letters you posted into the flats of Acol Court today as well as for removing the ladder outside. (Edward, the Property Manager of the site personally hand-delivered the letters to owners).

Ms B - Acol Court (340)

There were 116 shortlisted entries over all regions and categories (such as large or small employers). So, to win a National Training Awards marks a significant achievement. In assessing Ringley’s entry the judges were impressed by the decision the company made to look inwards to itself and its ways of operating, to commit to Investors in People and put a structured learning process at the heart of its operating. The judges enjoyed the quality of the learning materials…highly creative and showing the best practices of our profession. It should also be noted that learning in Ringley is delivered by the staff and leaders of the organisation rather than a learning and development department. In fact, it was a bit worrying for a learning professional to see such good teaching materials put together by someone outside of our profession and done so well…makes me concerned for my future but that is all the ethic of a good manager – to develop their staff. We were particularly impressed with Mary-Anne’s commitment to learning in the pursuit of greater success of the company. Now in their 25th year, the National Training Awards recognise and celebrate Investors in People accredited organisations that have delivered outstanding organisational benefits by directly linking the training needs of their people to the business needs of their organisation. Being presented with a National Training Award offers Investors in People accredited organisations: • public recognition for their exceptional training initiatives. • the opportunity to be named ‘the best of the best’ on a regional and national level. Competing for a National Training Award drives up standards in workplace learning and development by identifying best practice. (We were awarded Best Small Employer in Greater London 2011 by The Skills Funding Agency for training programmes, which included being the first property company to introduce a money back guarantee service).

The Skills Funding Agency - Award Winner (352)

Clear, concise and easy to understand financial information with no abbreviations, jargon or anything else that could confuse the untrained client/resident. So far so good.

Mr L - Hawkins Road (337)

I have been impressed with the efforts of Lisa to deal promptly with operational issues.

Mr L - Hawkins Road (333)

Muhammad, Thank you for your help in this matter, you have been absolutely excellent in your support as always.

Gardenfix (Contractor) - Ringley Finance Department (331)

My thanks again for the courteous manner in which you handled my enquiry.

Mr L - Caelum Drive (338)

Thanks Lockie, I appreciate your efforts in getting the broken door fixed.

Mr P - Millharbour (309)

Thank you for your letter advising me that Ringley have been awarded the Gold award for Block Management by The Times. Coupled with being runners up to Knight Frank in the Enfranchisement and Right to Manage awards, and a finalist in the National Training awards, Ringley have certainly had a rewarding year, with their hard work, commitment and enthusiasm being well received and recognised in a difficult market place. May I congratulate you and your staff on a very well deserved achievement and to wish you all continued success for the future.

Weston Homes PLC - Award Winner (339)

Hi Lockie, I just want to drop a quick note to you and the rest of the team for all your excellent efforts this year.

Mr M - Millharbour (314)

Thanks Charlotte, that's good to know. Can I just say I've been really impressed with everything so far, particularly the communications!

Ms N - College Court (311)

Hi Jason, I just wanted to thank you and Mary-Anne for hosting the meeting yesterday. It was probably one of the most constructive we've had for ages. I know we're a troublesome bunch so thanks for sticking with us and please also pass on my regards to Mary-Anne who did an impressive job cutting through emotional issues and giving us the range of options available in order to move on. I am grateful that she's offered to be the mediator between the two sides and am hopeful that this may settle the outstanding issues.

Ms R - Compayne Gardens (No.77) (312)

Katie promptly replies and gets things done - fantastic!

Ms W - Ashton Heights (316)

Dear Sirs, I have been in the building for 3/4 years now. I believe the cleaners and gardeners to do an excellent job. I have observed them cleaning the door frames which I was most impressed with. The whole team are really up against it as the residents do not treat the grounds with the respect they deserve. A recent spell of criminal damage to the lighting and plumbing outside number 30-35 has resulted in Ringley having to act swiftly and they have admirably done so.

Ms B - Chambers Place (Purfleet) Ph3 BlockC&D (319)

Dear Mary-Anne & Jason We have a great working relationship with Nick. One of our residents, Mr Ramsay, has commented how impressed he is with Nick's level of competence. We look forward to continuing our work with Nick in relieving the block from its issues. I am happy to report that we have already made large headway in such a short space of time and it could not have been done without our new Site Managers help.

Mr A - Freeman Ct (Woodgrange Dr) (324)

Ultimately I am glad that we have found a way forward and thanks to Mary-Anne for pushing us to a place where we can take an approach of compliance and move forward.

Ms E - Barclays Corporate (320)

Thanks Mary-Anne. Also just to say thanks for a sensible approach being applied. (We pulled the Board together to get a Zero tolerance policy on a leaseholder who kept making excuses to continue his breach of lease).

Ms E - Barclays Corporate (325)

Ringley have been excellent throughout and are excellent Managing Agents.

Ms P - Regent Mews (317)

I just wanted to say thank you for going to the property, identifying the work that was needed and trying to get it done!

Mr G - Chatsworth Road (299)

First of all thank you for your hard work and patience, which is much appreciated.

Ms D - Barker Drive (305)

Mary-Anne, your kindness is exemplary. I am overwhelmed by your wonderful gesture over my property problems, so please accept these as a small token of my appreciation. It's wonderful to have such a top bird on my side. Very best wishes.

Ms W - Middle Lane (297)

Firstly, thanks for all those putting effort into keeping the property up to the high standards we expect, the more effort that is put in, the more chance we have of keeping the place looking great and therefore properties holding their value.

Mr C - Academy Court (304)

Thank you for your assistance with this. Your prompt attention with this was appreciated.

Mr S - Barker Drive (306)

A transparent, knowledgeable and approachable attitude means Ringley Chartered Surveyors stood out as gold winners. This company has a clear vision from the top and the entire team act accordingly to ensure they are all headed in the right direction. The number of services on offer is excellent and each service can be fully tailored to adapt to the size of the site being managed, completely necessary when one considers the range of properties managed runs from 3 units to 350 units. The back office systems for budget, maintenance and accounting have been developed and designed by Ringley and as such, the fully bespoke system is totally efficient and captures exactly the information needed for a slick and straightforward operation. The MD is passionate about IT and using this appropriately to minimize procedure whilst maintaining standards, leaving the team more time to focus on the personal touch. The website is fully comprehensive and any information one might need with regard to block management is covered including templates of useful forms and downloads. The team are all highly qualified and expert and it is clear they view block management as a collaborative effort between themselves, the freeholders and the tenants – an attitude which can only reap reward for all. (We were awarded Gold Award for Best Block Management Company at The Times/Sunday Times Lettings Agency Of The Year 2011).

The Times/Sunday Times - Award Winner (353)

Great effort, minutes are first-class quality, well-done.

Mr A - Clarendon Heights (296)

My immediate reaction is that you do a very good job. I have been here for almost two years and am extremely happy and find that the fact that so much is taken care of very well contributes to that contentment.

Ms R - Thorpe Bay (The Havens) (293)

My pleasure! (nice flowers), Cheers (for suggesting that as well as us sending out contact detail forms to owners, so they can update these to ensure we have their latest contact information, it would be useful if owners could update their contact details on the Gateway as well.

Mr H - Harris Green (326)

Hi Shabana, Yes, Jo came to see me this morning & explained that they would leave the carpets in place whilst painting the walls & door frames & then pull it up when they're ready to proceed with painting the skirting boards - that makes complete sense. It's going to look fantastic when it's done. That's very much for helping to pull this together.

Ms A - Quastel House (318)

I would like to say thank you for re-instating the clamping system to the development. It helps keep the site tidy and looking nice rather than seeing a mass of cars parked in a free for all fashion. On a separate note, I would like to thank you for sending out a letter regarding noise complaint due to laminate flooring.

Mr W - Kenway Works (303)

We are grateful to Ringley, and yourself, in particular for administering this policy - it is not easy to change a culture but we are slowly getting there. Thanks once again on behalf of the board.

The Board at Antrim Mansions - Antrim Mansions (288)

I must congratulate you on the excellent service provided by a member of Ringley’s staff last Friday night when a very serious water leak developed in our block... I will not hesitate to say that Ringley’s response to the crisis was second to none. In conjunction with your recommended contract plumber we managed to escape serious flooding.

Mr & Ms G - Ellesmere Place - Night Service (287)

I would be very confident that Ringley will look after the owner's interests in managing 41 Millharbour. I have always found them to be efficient and prompt in communicating information to me, particularly in recent times re. the problems with the balcony areas. I think they supply a very good service.

Ms M - Millharbour - Property Management (291)

I wanted to write to you and let you know that I have been very impressed with the level of service I have received. I have been kept well informed throughout recent procedures to arrange repair work... I have no doubt that there will be further issues as there are with most properties and it is comforting to know that there is someone 'on top of things' on whom we can rely.

Resident at St. Christopher's Court - St. Christopher's Court - Property Management (286)

Congratulations on your website, probably the best in your field!

Mr R - Property Management (290)

Dear Nick and Team, thank you for this communication. I will be using this facility in the future. A very useful idea.

Mr A - Alliance Close (308)

Dear Mary-Anne and Lisa, Many thanks for the invitation to your Focus Group last Friday. It was good to meet some of the team and see the facilities. Thank you also for lunch and the opportunity to discuss the current issues. See you on Thursday.

Ms M - Harcourt Terrace (289)

I just felt compelled to tell you how delighted the residents are with our new caretaker Mark. The rubbish area used to be filthy and it was surprising that we weren't infested with cockroaches/ vermin and now what a contrast...always tidy and spotless and organised. Further more he us so polite, friendly and hardworking...a true asset to any organisation!! Please make him aware of how much we all appreciate his dedication in making a much better environment to live within.

Ms B - Kendal (282)

The Kendal site is looking nice and it's a pleasure to see it looking lovely and clean. Having a caretaker on site is a bonus.

Ms R - Kendal (272)

I'd like to thank you for trying to drive this forward in the interests of the residents, if only all managing agents were as helpful and proactive as you've been.

Ms W - Sheridan Court (281)

I would also like to tell you about my experience of talking to your receptionist, Karen. She was friendly and efficient. I really appreciated her helpfulness.

Ms C - Property Management (263)

You really have done well to reduce the annual charges. Thank you for giving such a great service.

Ms Y - Heathcroft, Moors Walk (267)

Hi Mary-Anne Further to the attached letter I received today regarding your company being awarded the ‘London Property Management Company of the Year 2010/11’ & ‘Green Champion of the Year 2010/11’, I just wanted to say congratulations on winning the awards on behalf of myself, Harriet Stern and the leadership team here at Barclays Corporate. This is a great achievement and since working with you and your team over the past 12 months, I can see why Ringley Ltd was awarded such an accolade. We wish you and your company all the success in the future and we look forward to continuing our banking relationship and assisting you and the company in achieving your goals & objectives for the company in the coming years.

Mr G - Barclays Corporate (275)

Thank you for Ringley's recent letter regarding the 'attempted break ins,' I am certainly being more vigilant and congratulations to Ringley for their recent awards - well deserved. Keep up the good work. It is very much appreciated.

Ms B - Lucas Gardens (268)

I would like to take this opportunity to let you know how quickly things are dealt with. There was a smashed light in the car park (in the pathway of cars) this morning and when I got home tonight it had been cleared up - I can only assume this was done by the team who did the door handle today. Also, last year I happened to be home one day when the team were cleaning the hallway. I wondered what a noise was and when I looked through the spyhole a cleaner was cleaning on top of our door! - I'm very impressed with the attention to detail. They even pop air freshners in the hallway from time to time which is greatly appreciated. The cars for the cleaning company I see about are always neat and tidy and staff are discreet. I would also like to thank Elizabeth on reception for her help when I telephoned the other day. She is helpful and friendly and it was a pleasure to speak with her.

Ms B - Kendal, Purfleet (271)

I'd like to take this opportunity to thank Lee Gregori for helping me finalize this matter. He has been very patient with me all the way through.

Ms W - Replacement Keys for a Site (258)

Hi Mary-Anne, excellent letter. I wanted to thank you personally for putting me in touch with James and for all your time and trouble.

Ms P - Harmood St Regent Mews (274)

Lisa and Julian came up with two innovative ideas to improve services at Ringley relating to credit control and account queries and were rewarded by the company with a gift for suggesting such clever ideas!

Ringley Staff - Financial Innovation (266)

In a world quick to criticize, just a quick note to say I had a couple of minor issues and queries regarding my service charge and ground rent accounts. I spoke to Karen, who couldn't have been more helpful, polite and efficient. If only everyone was responsive and helpful in the world!

Mr G - Leaseholder Query/Help (264)

Thanks for explaining, you are brilliant (Lisa suggested an idea to Ms A which she liked and would be happy to help with if she could, as she spends a lot of time abroad.)

Ms H - Beevor Court (255)

I received a letter and am impressed on the personal service delivered (C Y Lim was impressed with the way Mary-Anne Bowring wants Ringley to deliver a personal service. Chin lives in Singapore so this was appreciated as the property it relates to is in London.)

Mr L - Millharbour (253)

Muhammad, Can I take this opportunity to thank you again for the first-class service, every time we have spoken – it is much appreciated.

Mr H - Service Charge queries (248)

A personal thank you for the patience and professionalism you have demonstrated over the past 4 months. I am more than aware that Block B has taken up an inordinate amount of your time and will have impacted on your workload and caused unnecessary stress.

Ms D - Help with site (247)

Just wanted to drop you a quick note to say thank you for all your hard work in reclaiming the monies back. It is very much appreciated.

Mr M - William Perkin Court LVT (246)

We have been experiencing the use and functionality of Ringley Panel for a number of months and find it an excellent interface between contractor and Ringley. It produces excellent time saving and removes the risk of invoices being lost in the post. Because of its transparency we are able to see the processing of the invoices on a daily basis. This is a great tool for our business as we are able to manage our finances based on the information readily available. It is the most user friendly and best upload system we are currently using. Credit must go to Ringley for such innovation. We are glad to be part of Ringley’s evolving environment.

Ms S - Ringley Panel (245)

I would like to thank Esme from accounts for all the help she has given my husband for the panel programme. She has been very efficient and professional. (Ms L, one of Ringley's cleaning contractors, wanted to upload an invoice to Ringley Panel. Esme emailed her back and later that day spoke to Lorraine's husband, taking him step-by-step through the process and the invoice was successfully uploaded.)

Ms M - RingleyPanel (243)

Excellent outcome Mary-Anne, thanks. (Planning permission achieved for the residents windows which enables us to regularise the position of all flats who have changed their windows without planning consent.)

Mr C - Heron Wharf (241)

I would like to say a big thank you to Mo for his continued efforts over the last couple of months. He is always very helpful and works hard to ensure the job gets done. Keep up the good work Mo.

Mr S - Britania Village (240)

Please pass on our best wishes to Karen, who has been an asset to your team.

Mr M - Southern Place (233)

I just wanted to take this opportunity to thank you for all your efforts and consistence in providing an efficient service. It has been so delightful to deal with you.

Ms L - Property Management (234)

You are an absolute star! Thank you so, so much for all your help (went the extra mile with leak/insurance.)

Ms C - Property Management (235)

Thank you for your great services, it was a pleasure dealing with you.

Mr H - Artbrand, Property Management (231)

I appreciate your help in what has been a difficult, stressful, timeconsuming and challenging process but we were sure from the beginning that we could give your all the evidence you needed to prove to you that this account has never been in arrears or had any amount outstanding. We are glad now to have reached a satisfactory conclusion and your help in the process has been invaluable. Many thanks to you for your efforts. (The company was claiming money which wasn't allocated in their own account.)

Ms D - Debt choose by legal team (228)

I appreciate your help Muhammad in what has been a difficult, stressful, time-consuming and challenging process but we were sure from the beginning that we could give your all the evidence you needed to prove to you that this account has never been in arrears or had any amount outstanding. We are glad now to have reached a satisfactory conclusion and your help in the process has been invaluable. Many thanks to you for your efforts.

Ms D - DD Problem - Service Charge (225)

Relates the EGM, Shabana did well. She gave a confident presentaion, answered questions competently and dealt well with some difficult emotion at the end of the meeting. I am wware from residents about the need for quality and attention to detail in going forward. She and I will work well together.

Mr R - EGM Meeting (224)

Congratulations on your website, it's probably the best in your field!

Mr R - Property Management (222)

Helen, thank you for your time last night – I thought you were just wonderful! Extremely professional and you handled what could have turned into a bun fight, extremely well. How I kept silent I will never know. You can see the explosive personalities we are dealing with and that this is, to some degree, personal. I am sorry because at one point they started a verbal onslaught against you which you handled superbly. You can see now our problem.

Regent Mews Resident - Regent Mews - Property Management (221)

Thank you for your time last night – I thought you were just wonderful! Extremely professional and you handled what could have turned into a bun fight, extremely well.

Ms P - Regent Mews - Property Management (219)

Thanks. I was taken back by the outbursts last night. I though Helen was brilliant and defused several verbal onslaughts. Thanks for everything you have done.

Ms R - Regent Mews - Property Management (220)

I didn't get a chance to thank David for the work he has put into the site over the last three years, in particular for me, getting the car parking firm in. We have seen a dramatic decrease in the number of problems as a result, with just a couple of frequent re-offenders that never seem to get caught! Always the way though. Good luck with his new site, and no doubt I will speak to him at some point in the future.

Mr F - Property Management Kenway (218)

I wanted to take this opportunity to express my thanks at how excellently presented the communal areas including internal and gardens are. Presentation is all important for us and it was clear that all the stops had been pulled out to get everything looking so good.

Mr R - New Mercia Proerty Management (214)

Katie, it was good to hear a friendly voice over the telephone.

Ms W - Unfriendly Letters & Interent Access (211)

I have just returned from picking up my four keys so many thanks - I really appreciate all your efforts. (Communal front door keys were changed for an unsuitable one without letting anyone know in time. We saved the day.)

Ms B - Thanks (212)

This is a very welcome development, and I am certain that it is a result of the excellent work that you and Liam Mehra delivered, not forgetting the intervention by Haringey Council's Noise Control Services. (Noise level issue.)

Mr F - Property Management (208)

Yes, that makes things clear. Thanks for your time. You have been very helpful and you were a pleasure to speak with! (Liaising with the insurance brokers relates a boiler.)

Ms C - Carter Court - Property Management (207)

I just wanted to say how helpful I found your free factsheets, so much so that I have linked to them on the 'maintenance and repairs' section on my website.

Ms C - Factsheets (206)

David, thank you so much for getting this matter under way! As I am emailing you, I would like to thank you for the way the flats are maintained and kept in good order. As an owner of three of the flats it is nice to know my investment is being looked after and if I can be of any help in the future please get in touch. Thank you again.

Mr D - Development Property Managemement of Kendal (204)

I'm disappointed that you shall no longer be managing Noko from May. Under your careful administration we have seen it return to something of the potential it had a few years back and I'm very grateful for all you have done. (This is a site where Ringley took over following the original developer being put into liquidation, until the new Freeholder's son decided to start a Management business.)

Mr M - Property Management (202)

Thank you for how efficient you were in responding and a leak getting repaired from the roof into my flat.

Ms M - Poland Street Property Management (192)

Thanks, it looks to me as if the case is won. In which case, congratulations! This owner, as we know, has a history of poor payment. Thanks for your efforts.

Mr B - Property Debtchase by Legal Team (191)

Many thanks for organising and attending the AGM it was good to meet again. You have done a fantastic job in managing our estate in 2009 and I look forward to working with you in 2010. We really appreciate the hard work you and your colleagues have put in to get our estate back on track!(Site was previously owned by CPM and lessees felt neglected by them as their estate was not to satisfactory; door entry system was in disrepair, accounts were in a mess etc, all of which was turned around to satisfactory by David Moorer and our team.)

Mr H - Property Management (186)

I have no hesitation in saying that the services provided by your company brilliant. Being a landlord I always have an issue in your neighbouring area (Coniston Avenue) for keeping it up to the scratch, but with Kendal I never had any issues, even renting the place out. Infact the rents didn't even decrease in that part, which obviously is very important for any landlord. So guys keep up the good work.

Mr M - Kendal, Property Management (184)

George arrived at Bream Close at 11:30 and spent a whole two hours looking into the problem – I hope I haven’t got him into trouble for spending as long as he did! Seriously though I would like to pass on my comments that I thought he was extremely professional and handled a difficult situation very calmly, and also stuck up for Chris whom Mr Ladipo claimed “didn’t have a clue” when something she stated about the rising main indeed turned out to be true.

Mr G - Heron Wharf, Property Management (185)

I have always been an advocate of Ringleys, believing that you guys would pull it round, you just needed a clean slate. We appear to moving forward so well done and thank you.(Lift repair.)

Mr B - Property Management (180)

JASON YOU ARE SO EFFICIENT!!! (There was a tight deadline on year end accounts and the accountant needed extra data to close the books - but the property manager had left and the new one was still getting their bearings. So Jason sent them the a copy of the lease and insurance documents, even though it wasn't his site. It was much appreciated with the client).

Rouse (Accountants) - Accountants - Property Management (179)

I read up on it last night on the Ringley website last night, good site! (License to assign information on our website.)

Mr W - Property Management (178)

Many thanks for your prompt and efficient handling of these matters - very much appreciated indeed.

Ms B - Property Management (176)

Crown Wharf has improved to a satisfactory state and is being well managed by yourselves.

Mr & Ms K - Crown Wharf - Property Management (177)

I found your webpage detailing s20 major works consultation process very helpful and would like to thank you for making this information available in the public domain.

Mr B - Britania Village - Property Management (175)

At the Management Committee Meeting of Nash House last week, the subject of tenants came up. There was nothing but praise for one of the tenants and the successful vetting done, and I thought I would like to pass this on to you. So, Well Done!

Ms M - Nash House, Lettings Management (174)

Many thanks for your e-mail and for faxing the insurance policy accross to the mortgage company, hopefully now it is reoslved. Thanks again for your assistance, you have been really helpful.

Ms G - Property Management (172)

I thought I would send you a note to say thanks for a change! The new assistant to Mayo is a great addition. He always gets up and says hello and he seems to have had lessons from Mayo on how to be eternally smiling! Even the new security guys seem to want to interact with residents. (HR Management of porterage staff at Omega Works.)

Mr P - Omega Works Property Management (171)

Over 11K obtained via debtchase! Wow! (In a mansion block over £11,000 service charge and major works money was collected following debtchase procedure including obtaining a court judgement enabling a Section 146 forfeiture notice to be served and after significant negotiations the lender being forced to pay to protect their security.)

Ms N - Avenue Mansions Debt Chase (170)

Thank you so so much for your help. You made what seemed to be quite a messy issue, look very simple.

Ms R - Alexander house, Property Management (167)

I thank you for your help and the speed with which you have replied to me, in relation to the LTA procedure.

Ms S - Property Management (163)

Thank you so much for all your help in getting the damage in our flat finally repaired. All is well now let's hope there are no more leaks! It's always a nice surprise to find someone answering emails so efficiently, and actually giving you the feeling that things are organised well! I felt it was worth sending a 'thank you' card.

Ms G - Property Management (164)

Robert and his team have done a great job in letting up the building (Camden Island) so well.

Mr A - Camden Island,Lettings & Management Team (161)

I was talking to someone yesterday who was singing your praises Shahina - Andreas from Manor Properties. You are very efficient.

Ms K - Survey Team Valuations (158)

It is good to know that Ringley is addressing the Waters Edge Community problems, and in doing so, maintaining the standard of the Community.

Mr F - Waters Edge - Property Management (159)

I just want to relay my appreciation for the levels of service that I receive from one of your employees; Shahina Begum. I often find myself liaising with Shahina in order to arrange valuations & various other issues and am pleased to say that she is extremely efficient, friendly & courteous in everything that she does, and will always go the extra mile which is why I want to bring it to your attention. From the viewpoint of a client, I would like to say she is an asset to your company and hope that you do all you can to reward her efforts.

Mr C - Survey Team Valuations (157)

I must say that the letting of the building whilst your client has owned it is impressive. (A compliment from the head of Auctions At Jones Lang Lasalle.)

Mr A - Camden Place, Lettings & Management Team (155)

Thank you so much Mary-Anne for taking so much time to help on Saturday. The car finally disappeared mid afternoon, but we really don't want that situation to happen again. Any or all of your proposed solutions would be very helpful.

Ms H - Randolph Court, Property Management (168)

Muhammad, you have been most helpful in dealing with the unpaid bill and our property lately.

Mr O - Property Management (153)

Katie, thanks for your help as always. You are such a star and it's nice to have someone on board who gets things done.

Mr C - Clear View (152)

I would like draw your attention to some excellent service I received from David Moorer. A few months ago I reported to Mr. Moorer some water damage occurring to facia boards, he promptly called me back the next day to get further details and to assure me a contractor would visit to rectify the problem within a few days. I was called by the contractor the next day who requested further information and directions to the property, now that is service!

Mr H - Excellent service from Ringley (150)

I am writing with regard to the new payment system. I wanted to let you know how much easier and efficient it is now that we are able to log on and check past and present invoices for payment. The information sheet sent through was very straight forward and informative and we found it easy to log on and check invoices.

Mr B - Property Management - www.ringleypanel.co.uk (148)

Please may I thank you and your team for putting together your Ringley Panel. As a sole trader the ease of being able to create and send my invoices direct to your office is a great facility as I am able to do this at my convenience at what ever time I like. It's great being able to view my invoices on your system, know that you have received them and see that they have been authorized and should be paid shortly. The manager column is very useful as I am able to see who I need to chase for payments on each invoice. I find the system very easy to use and very informative.

Mr W - www.ringleypanel.co.uk - Property Management (149)

I cannot praise Devin enough, he really helped with the situation and I am very happy knowing that I can speak to him about any future problems in the knowledge that he will be helpful and responsive. He took ownership of a complex situation and did a fantastic job. This mirrors my own feelings of his performance thus far and although there is always room for improvement, I am very happy with his progress to date. As far as I am concerned, he has set the benchmark of what can be achieved by new employees (within in a relatively short space of time) with the right attitude, training and guidance.

Ms D - Property Management (140)

Thanks for replying so quickly. I wish everybody was this efficient. (They needed 34 leaseholder statements to complete a deal and we delivered.)

Ms S - Property Management - Amicus Horizon (138)

Gary, I understood from the AGM that Ringley were being replaced - for which I am sorry as I don't think they gave Ringley a chance and on a personal level I have found yourself and Shahina very responsive at all times - even if everything else has taken an age.

Ms M - License to Alter (135)

I would like to thank David and 'Noma' for their support during the works that were recently carried out in my flat.

Mr S - Maintenance - Anderson Heights (130)

Shahina, thanks for all your work, appreciate the swift turn round of valuation reports and keeping me informed of progress at all times.

Mr R - Harbut Road, Survey Team Freehold Purchase (131)

Karen, this is just to thank you for seizing the initiative while I have been on site for the past few weeks and pressing so many things forward. The difference made to the property is enormous and draws comment from all associated with it, e.g. our letting agent and resident leaseholders. (Karen arranged a Site Visit to tie in with Dr C's flying visit to England, from Australia. She also supervised the works off the Site Report while Dr C was still in London to see the works done).

Dr C - Compayne Gardens, Property Management (129)

I would like to commend Shahina very highly for her telephone manner, efficiency, helpfulness and politeness in arranging the appointment for an inspection.

Ms T - Property Survey Team Valuations (128)

Gary, many thanks for the update and for resolving the plumbing problem. Much appreciated.

Mr I - Sloane Avenue Mansions Property Management (126)

Thanks Deb , the Board has previously noted that you personally can be relied on to meet agreed commitments, just want you to know that you are appreciated! (Replacing windows at Heron Wharf).

The Board, Heron Wharf - Service (124)

I am a resident of Paynetts Court, a complex which Ringley Property Services manages. I wanted to write to you to let you know about the outstanding service which one of your employees offered me. I have recently had a few issues with regards to my property which needed resolving and found that despite not being in charge of Paynetts Court, Gary Kane on your team, went above and beyond what was necessary to help me sort out my problems. He was efficient, professional and friendly at all times and I was thoroughly impressed by him! I must say that I don't generally go out of my way to compliment or complain about service but thought I would make an exception for Gary - it is so refreshing to come across someone who is passionate about customer service and willing to go the extra mile to help.

Ms S - Property Management - Paynetts Court (122)

May I just take this opportunity to say that I actually miss having Karen as a contact! She was always a great help to me.

Ms F - Thanks (121)

Many thanks for getting the quote for us. I am very impressed with the way you help us with your suggestions and seeing it through for us! Thank you for this.

Ms O - Property Management (120)

You are an angel. Thank you for giving me that peace of mind. Have a lovely weekend.

Mr A - Property Management (112)

Thank you for resolving my refund promptly. Rachael sorted it out on the day I rang and I was very grateful.

Mr D - Property Management (117)

Kelly, thank you very much for your prompt response. Your email was very helpful as it summarised all the payments since the apartment was bought.

Ms L - Property Management (109)

Thank you for your prompt reply. Very efficient and most appreciated.

Mr M - Penrose House, Survey Team Defects & Repairs Management (107)

Thank you for kindly clearing this up.

Mr V - Property Management (106)

Thank you for your assistance.

Ms M - Outstanding Arrears (103)

You have been most helpful.

Ms T - License to Alter (101)

Thank you for your prompt reply. I am very pleased to hear you are dealing the matter, getting rid of obstructions in the common parts.

Ms K - Property Management (98)

Thanks for thinking outside the box... I just hope this kind of service continues.

Mr A - Property Management (99)

Thank you for emailing the letter and newsletter so very promptly. You certainly sound very knowledgeable, experienced, enthusiastic and competent - all the attributes strongly needed at Sloane Avenue Mansions! I shall looking forward to talking to you again, so please do keep in touch. My thanks for your interest and help - it is very much appreciated.

Ms M - Sloane Avenue Manisons, Property Management (97)

Thank you for all of your help. You have been so nice to work with and you have understood our needs.

Mr L - Sloane Avenue Mansions, Property Management (94)

Louise, Thank you ever so much for being understanding with what happened. My Bank said that you will receive the payment on Monday.It was very nice to speak to you. Muchas gracias por tu atencion.

Ms M - Sloane Avenue Mansions, Property Management (95)

Thanks for the update Louise.

Mr A - Pringle and Clover House - Property Management (93)

You really are doing an incredible job in making progress in organising Sloane Avenue Mansions.

Ms & Mr B - Sloane Avenue Mansions, Property Management (92)

Thank you for your swift reply and help.

Mr B - Help with noise complaint (89)

Louise, it does appear that the relevant parties have finally pulled a finger out, and that offending areas have dried out. Thank you very much for your help.

Mr C - Property Management (91)

I am very grateful to you for everything that you have done for the block and we will all be really relying on you to get us competitive quotes for the communal redecoration costs.

Mr L - Antrim Mansions - Property Management (86)

Kelly, thank you very much for helping to sort out my Service Charges.

Dr Q - Property Management (83)

Thank you very much indeed, Ms. Berwin is most appreciated.

Dr T - William Perkin Court - Property Mangement (82)

I really appreciate your prompt communication and your kind attention over the tele-conversation.

Ms M - Sloane Avenue Mansions - Property Management (80)

The rear patio has been cleaned and renovated and the rear storage areas all cleaned up. It looks great - such a vast improvement.

Mr H - Driftway, Property Management (75)

Thanks very much for your help today with my service charge stuff - it's all clear now!! It's very much appreciated.

Mr C - Millharbour, Property Management (10)

Excellent!! Heartfelt thanks all round for your assistance in sorting out the padlock situation.

Mr W - Property Management (71)

Profuse thanks for your consummate handling of last nights meetings. Best wishes and may you continue in your energetic management.

Mr J - Property Management (41)

I wanted to drop you a line to pass on my thanks and let you know how fantastic Louise Berwin has been in the way she's handled the recent issues over concerns the residents had about the relocation of rubbish. Apart from actually taking the time to listen, after what has been a distressing couple of weeks, Louise acted promptly and I've been impressed by her sensible and understanding attitude. If Louise had been involved at an earlier stage, I'm sure that we could have been saved a lot of unnecessary upset and worry.

Ms B - Antrim Mansions, Property Management (43)

Thank you for your assistance in checking whether my direct debit details had been received. It is refreshing to find someone who does what they say they will do. Thanks.

Mr A - Property Management (67)

Thank you for your reply, I am glad to hear about the new window cleaning initiative that has now been implemented.

Mr A - Chaucer Way, Property Management (59)

Thanks for your comprehensive reply to my year end account queries.

Mr B - Property Management (35)

Wale, thanks for the great service. I really appreciated you sending me copies of the letters that I requested.

Mr L - Property Management (54)

Thank you for understanding my frustration relating to the parking spaces. Your response was very detailed and offered a real solution.

Mr L - Retreat Way, Property Management (60)

Many thanks for sending the copy of the policy so promptly - and when I needed it the most.

Ms R - Enbourne Lodge, Property Management (51)

Thanks very much for this information. We know that the work on the flat has commenced - so hopefully things should become clearer. Thanks again for your help, I know there are many issues that you are dealing with!

Ms C - Property Management (28)

Hi Ruth, received the letter today and already the car park is much better. Thanks for your speed in turning the letter around. Once again, thanks a lot.

Ms G - Vanderville Gardens, Property Management (27)

Thank you for your help in regards to the leaking pipe in one of the flats. Because of your letter, this matter is being resolved. Many Thanks.

Mr J - Friars Close, Property Management (50)

Many thanks indeed for your positive ideas regarding the much needed rennovations to the property.

Mr B - Springfied Court, Property Management (31)

I would like to thank the Ringley Repair team, for their swift action and for forwarding the recorded letter to the flat above me. As a result of this, we were able to resolve the problem.

Mr A - The Pinnacle, Property Management (29)

Thanks Wale for letting me know what actions are required by the current and new owners in order to settle the account and register the new owners on your system. Many thanks

Mr P - Hurst Park, Property Management (49)

Thanks very much for replying. It largely clears up my concern as to who was liable for the redecorations. Thanks again.

Mr S - Chaucer Place, Property Management (48)

Many thanks to you and Stewart for organising and hosting last night. I thought we had an excellent meeting. Have a good holiday!

Mr W - Property Management (26)

Thank you for looking into my enquiry about putting up a satellite dish. Your response has enabled me to come to a decision in regards to this matter. Thanks.

Ms K - Antrim Mansions, Property Management (58)

Good news! At last after all these years we seem to be getting somewhere on these recurring debts. Many Thanks.

Ms C - Randolph Avenue, Debtchase (30)

Many thanks for this information. I never knew parking problems could be so technical.

Ms T - The Pinnacle, Property Management (23)

Just to say "THANK YOU" for sorting the issues out. All is fine now.

Ms H - Tarling Road, Property Management (15)

Thanks for the survey report - very helpful and thorough.

Mr W - Survey Team Valuations (14)

Thanks Wale for getting your legal officer to look over our draft Gardener Contract, it was really appreciated.

Mr P - Hurst Park, Property Management (47)

Thank you very much for contacting the DVLA and arranging for the untaxed cars to be removed. I really appreciate the fact that you dealt with this issue - even though it was not your responsibilty.

Ms S - Vanderville Gardens, Property Management (61)

I would like to say thank you very much for your help whenever it has been asked for. We wish you well in the future.

Ms L - Hurst Park (44)

Thank you so much for your prompt reply, I really appreciate it.

Mr W - Property Management (12)

Following the last directors meeting I thought I should write to express my personal appreciation for the work being done by Wale on behalf of both the Residents' Companies. He has come a long way since he was first introduced to us, at which time he probably wondered what he was letting himself in for! I have to say it is a pleasure to liaise with him knowing that things will be dealt with effectively and efficiently. Hopefully, we will have the opportunity to maintain his successful relationship for some time to come.

Mr B - Ellesmere Place, Property Management (36)

Thank you very much Wale for arranging for the electricians to be here today and ensuring that all the lights will be working by the time they leave.

Mr G - Christchurch, Property Management (45)

I wish to thank you for the support and assistance you are giving us in our times of trouble.

Mr R - Park Grange, Property Management (13)

Good to meet you today - thanks for your time.

Mr D - Sapphire (33)

Great solution regarding the cover for lift maintenance.

Mr B - Porchester Court, Property Management (37)

Brilliant, thanks for getting the letters sent out to the leaseholders and for continually keeping me updated.

Mr S - Butterfly Court, Property Management (62)

Hi Ruth, many thanks for dealing with the arrears issue, it seems that you have everything in hand, thanks for keeping me updated.

Mr S - Butterfly Court, Debtchase (64)

I had the wonderful surprise this morning of taking the car out of the garage and seeing that the overflow of water has been contained. No water wastage any more. Thank you very much.

Ms W - Caraway Heights,Property Management (38)

Thank you for your help in removing the rubbish that had been fly-tipped while I was away. Also for arranging for the cleaners to remove the graffiti from the dustbin shed doors it was a real eye sore! Many Thanks.

Mr J - Friars Close, Property Management (46)

I would like to thank all concerned for your splendid efforts in clearing up so many of the arrears. No previous managing agent has got anywhere close to this result. I am only too aware that such tasks can be particularly demanding on patience.

Mr J - Debtchase (55)

I would like to thank the team at Ringley for the work in chasing up the arrears successfully in the first half of the year.

Mr G - Debtchase (56)

Wonderful. Thank for getting the glass removed so quickly - it went at about 2 o'clock. I am sure everyone will be relieved at that. Many Thanks.

Ms P - Antrim Mansions, Property Management (72)

Thank you for responding so promptly to my request regarding the entrance doors. They have been adjusted today and it is bliss.

Ms L - Ellesmere Place, Property Management (42)

I must congratulate you on the excellent service that one member of Ringley's staff provided to N.C. last Friday night. A very serious water leak had developed in one of the flats. I will not hesitate to say that Ringley's response to the crisis was second to none. With the plumbers first class support, N.C. escaped serious threat of flooding.

Ms S - Nevilles Court, Property Management (65)

I wanted to write to let you know that I have been very impressed with one of your employers, namely Ola. In recent months there have been various issues within our block (elevator not working, lights, television aerial etc) and Ola has been most helpful. He has always kept me informed and in particular been most helpful with the recent installation of the outside light. It is comforting to know that there is someone 'on top of things' we can rely on. Thank you.

Mr W - St Christophers Court, Property Management (69)

I wanted to say thank you for organising for the elevator in King Regents Place to be fixed so quickly. I was expecting it to take days (if not weeks!) I appreciate that you sent someone to site immediately and also ordered the parts quickly. Much appreciated!!

Ms L - King Regents Place, Property Management (139)