Customer Comments - The Ringley Buzz

Thank you so much for your skillful negotiation in relation to acquiring the freehold. From our initial conversation I had great confidence that you would handle the negotiations very well. We have now completed the purchase and thank you for your efforts in smoothing the way.

Resident at Bryan Ave - Bryan Ave (285)

Mrs P Pointer reached an agreement relating to purchasing a leasehold extension with the freeholder and Phyllis and her husband appreciated the assistance Lee Gregori, Mikaela Hart and David Field had in helping her out. She also commented on her husbands and herself using Ringley again in the future, a very happy client.

Ms P - Lease Extension Negotiations (259)

In terms of service so far I have been pleased with your knowledge base, the quality of our initial conversation via telephone, your prompt responses to email and the help you have given in terms of explaining the process and setting up appointments.

Mr Y - Valuation Lease Extension (238)

Lee, thank you very much for your help. Your advice and communication has been speedy and helpful. I would recommend you personally.

Mr R - Lease Extension (239)

This is excellent news Sabrina. Well done on getting that piece of paper signed. Looking forward to your advice of the sale price.

Mr R - Freehold Purhase (232)

We are well on the way now to being Freeholders, which should add a substantial amount to the value of our flats. Thanks for doing all this hard work, and sorry for not being around to lend a hand, but I really appreciate all of your efforts.

Ms C - Freehold purchase (215)

Ringley won another important victory for by extending the deadline to complete the purchase of the freehold from 14 May until the end of June.

Mr B - Freehold Purchase (213)

Mary-Anne, we are so pleased we found you! Thank you so much for your comments and observations.

Ms S - Freehold Purchase (210)

As a block of lease holders with little understanding of the law and our right to take ownership of the freehold, it is very difficult to know who or where to turn for honest, straightforward advice. Our first attempt, with the wrong lawyer and surveyor, sent down an expensive hall of mirrors as we tried uncover the facts of block enfranchisement; particularly as we had a number of telephone masts on our roof that the Landlord was insisting we included in the purchase. It wasn't until the 11th hour, in an desperate attempt to rid ourselves of a very difficult Landlord and their management company, that we came across the expertise of Ringleys Chartered Surveyors. Quickly, and without a fuss, they prepared the documentation and evidence for our appearance at the LVT (Leasehold Valuation Tribunal). We had been told to give up because we couldn't afford it by our previous lawyer and surveyor, but Ringley gave us the courage and belief to carry on, without misleading us on costs. We won at the LVT, thanks to Ringley. If you are in a leasehold block and are considering buying the freehold then my first bit of advice would be go to www.ringley.co.uk.

Mr F - Mundania Court - Freehold Purchase (195)

Before we found Ringley, we were clearly being taken for such a ride. Please pass on our thanks to all those involved in achieving this victory in such as short period of time.

Ms S - Mundania Court - Freehold Purchase (196)

Can't thank you enough. Please pass on my thanks to your team of experts. This has been such a lengthy process and mostly because of the jargon, and no one being able to break it down in the layman's terms like you did a few weeks ago. Thanks again for everything.

Ms M - Mundania Court/Freehold Purchase (197)

Mary-Anne, I am so appreciative of the hard work you and your team, including Peter, must have put in to get such an amazing result this week. It felt like the cavallry were coming over the hill at the last moment. Many many thanks

Ms S - Mundania Court/Freehold Purchase (198)

This is wonderful news. Thank you very much Ringley Chartered Surveyors, for all your efforts. This is such a relief.

Ms C - Mundania Court - Freehold Purchase (199)

This is really exciting. Thanks so much, everyone who's been working so hard on this! (Freeholder was using telecoms masts on roof to frustrate enfranchisement process and Ringley overcame this.)

Ms M - Mundania Court - Freehold Purchase (200)

Wow, this is brilliant news. I have to say that I had lost my faith in the Freehold but thanks to Peter, Mary-Anne and Ringley team, this is very good news indeed. (Relates to a saving on the Freeholders Notice of £925,000 and price agreed at £356,000.)

Ms P - Mundania Curt - Freehold Purchase (201)

With Ringley Chartered Surveyors we today achieved a fantastic victory at the Leasehold Valuation Tribunal and Hamilton King/Southern Land Securities are now legally bound to sell us the freehold of Mundania Court for just £356,000! A £569,000 saving on their notice and clever strategy to force them to take a leaseback of the telcoms which they were using to frustrate the process. This is a superb result.

Mr B - Mundania Court Freehold Purchase (193)

Excellent news. It's clear that your team have worked tremendously hard on this. Thank you, and please pass on my/our thanks to the rest of the team. Additional thanks are due to you for cutting through the jargon for us laymen!

Mr S - Mundania Court Freehold Purchase (194)

I take this opportunity to thank you not only for the professional way you dealt with it but also for the support and assistance you provided. Should I need any legal assistance in the future regarding our properties I assure you I will be using the good services of Ringley.

Mr G - Leasehold Guidance Service (189)

I take this opportunity to thank you not only for the professional way you dealt with my lease extension but also for the support and assistance you provided. Should I need any legal assistance in the future, I assure you I will be using your good services.

Mr G - Lease Extension (190)

Shahina and Stephen, we are delighted we have approached Ringley for the extension of the lease of our flat. In the last six years we have approached directly the freeholder without any results. We are now pleased we left it to the proffesionals. Although we were a bid apprehensive using the online service we found how easy it is. There is always somebody at the other end of the phone to explain to us the procedure step by step, making legal matters sound very easy. Once again thank you for your assistance and support.

Mr G - Efficient/professional service (182)

Even though I am a solicitor myself, when I found out about Ringley I wanted to use them for the whole lease extension process because they made my life a whole lot easier in dealing with initial surveys to establish value, negotiation and even registration of the relevant documents. They were really thorough and offered a comprehensive service that made the whole process easy to understand and took away any stress. I would definitely use them again and would recommend them to anyone else.

Mr P - Lease Extension (169)

Thank you very much for your very sound advice on both fronts. My lease extension is obviously in very safe hands.

Ms E - Lease Extension (132)

Please could you pass on my thanks to David Field for preparing the report in such a short amount of time.

Ms J - Property Survey Team Lease Extension (127)

Thank you very much Stephen - my extended lease has just arrived!! I appreciate both Mary-Anne and your Solicitors help in this matter.

Mr L - Property Lease Extension Full Service (118)

Although a property man, I wanted to hand over my lease extension to professionals who concentrated on such work. I was impressed by their service from the beginning to the very satisfactory result at the end! The outcome was exactly as they predicted.

Mr L - Property Lease Extension Full Service (119)

Firstly, thank you for an excellent and well written piece on Buying your Freehold, found on the leaseholdguidance website. My name is Kevin Burgher, and my 2 colleagues and I have recently had a surveyor to value our properties with a view to purchasing the freehold. I have written twice to the freehold owners with no success, and would thus like for you to possibly take this matter legally forward for us.

Mr B - Property Freehold Purchase (116)

You know everything there is to know about lease extensions.

Mr T - Property Lease Extension Full Service (110)

In respect of my lease extension negotiation, I think you handled the deal very well and I found the service very efficient.

Ms L - 84a Savernake Road - Survey Team Lease Extension (76)

Thank you so much! May I have time to peruse carefully and get back to you. This is exactly the information I required.

Ms H - Property Lease Extension (74)

Thanks for your help in sorting out my lease extension.

Mr W - Property Lease extension Full Service (63)

Thank you very much for being so efficient. Thanks a lot.

Ms D - Portsea Place, Lease Extension Full Service (5)

Just a quick email to thank you and your other collegues for the efficient and caring service in relation to the purchase of my property.

Mr F - Uxbridge Road, Property Sales Team (40)

Wanted to feedback to say that Shahina Begum was particularly helpful and offered a very high level of customer service. I really felt that she was aware of my case by name and was responsive in keeping me informed at all times. Thank you.

Ms M - Property Survey Team Valuations (2)

Thanks so much for that. It's a real relief for me! You continue to impress me greatly with your customer service and I really hope it's recognised by your managers.

Mr C - Roman Road, Survey TEam Valuations (20)

Thank you very much for your swift response in regards to my lease extension query.

Mr O - Property Survey Team Lease Extension (39)

I would like to meet when you get back and discuss with you where I am going with this project, as you seem to be the only person able to give me really incisive advice.

Mr M - Sherwood Hall, Freehold Purchase (8)

I am telephoning to thank you for the excellent service which Ringley provided to us recently. Your surveyor, Greg Brooks, did a survey that pleased not only myself as the vendor, but the solicitors as well as the new purchasers. As a result of this excellent service, I would like you to carry out a further survey for me, personally and have recommended you to my Agents who will contact you should they require your excellent & professional services.

Mr G - Survey Team Defects & Repairs Management (18)

This is just to say thank you for your excellent report, which went beyond what I was hoping for and appears to be just the job. It was also very quickly seen to.

Mr B - Charlton Kings Road, Survey Team Valuations (6)

I am writing following the trial to thank you for your input. Whatever the outcome, I do believe that the evidence you gave was very good. As you know, we remain convinced that the steps you took in reaching your valuation were entirely reasonable.

Mr H - Survey Team Valuations (9)

May I take this opportunity to thank you very much for your assistance in attending Court. Your valuation evidence was crucial to the case and, as I have said, was not at all diminished by cross-examination.

Mr D - Jackson&others v Marsden, Survey Team Valuations (7)