Customer Comments - The Ringley Buzz

Morning Jason Many thanks for replying so quickly, I wish everybody else was as efficient

October 29, 2008 - Account info - Email

Not all blocks are able to conduct their own management because the freeholder nominates the managing agent. This LeaseholderSupport site is a brilliant resource for people that could consider buying their freehold and installing their own block management arrangements such as LeaseholderSupport. If people are looking to buy their share of freehold then http://www.alep.org.uk is a great resource to find the appropriate professionals.

February 4, 2008 - LeaseholderSupport : BlockCare 200 - Form

Thank you so much May I have time to peruse carefully and get back to you. This is exactly the information I required.

August 21, 2007 - Lease Extension Matters - Email

It was very kind of you to help us set up the limited company so quickly and at such a resonable rate. All your advice is also very appreciated.

April 20, 2007 - Letter

It's the first time I've seen anything like this. I bank online, now I can manage my property the same way. Brilliant From Typepad blog

April 18, 2007 - Leaseholder Support ; BlockCare - Form

Thanks for your help in sorting out my lease extension.

April 12, 2007 - Lease extension - Email

Thank you very much for being so efficient. Thanks a lot.

April 5, 2007 - Portsea Place - Email

Thank you for your help and advice over the telephone on 15/03/07

March 16, 2007 - 1 Mayles Close - Letter

Thanks very much for your help today with my service charge stuff - its all clear now Its very much appreciated.

March 15, 2007 - Flat 243@41 Millharbour - Email

Personally I would like to thank you for your approachability when things have been difficult, and for the responsible way in which you have kept us informed, it has meant a great deal.

March 6, 2007 - Flat 14 Camden Place - Letter

Excellent Heartfelt thanks all round for your assistance in sorting out the padlock situation.

December 8, 2006 - Email

Just a quick e mail to thank you your other collegues for the efficient and caring service in relation to the purchase of my property.

November 17, 2006 - 125 Uxbridge Rd - Email

Profuse thanks for your consummate handling of last nights meetings. Best wishes and may you continue in your energetic management.

November 14, 2006 - AGM - Email

Wanted to feedback to say that Shahina Begum was particularly helpful and offered a very high level of customer service. I really felt that she was aware of my case by name and was responsive in keeping me informed at all times. Thank you

October 18, 2006 - 20010854, SW1 2EA - Form

Thanks so much for that. It's a real relief for me You continue to impress me greatly with your customer service and I really hope it's recognised by your managers.

October 18, 2006 - 117 Roman Road - Email

Thank you for providing constructive feedback, I am sorry that it could not work out on this occasion. From a personal level I think Ringley come across as a very professional organisaton, whom I would have wanted to work for. Please pass my thanks to Lawerence, Teresa and Wallyfor their time.Many thanks.

October 5, 2006 - Recruitment - Email

I wanted to drop you a line to pass on my thanks and let you know how fantastic Louise Berwin has been in the way she's handled the recent issues over concerns the residents had about the relocation of rubbish. Apart from actually taking the time to listen after what has been a distressing couple of weeks, Louise acted promptly and i've been impressed by her sensible and understanding attitude. If Louise had been involved at an earlier stage i'm sure that we could have been saved a lot of unneccessary upset and worry.

September 21, 2006 - Flat 54 Antrim Mansions - Email

Thank you very much for your swift response in regards to my lease extension quiery

September 14, 2006 - LXN - Email

Finally and most improtantly, a HUGE THANK YOU to you and all of your team for your help in not only the sale, but also in a very stressful purchase. I can't say how much Mat and I appreciate your help, and you know that I will recommend you to absolutely everyone

August 11, 2006 - Email

I would like to meet when you get back and discuss with you where I am going with this project as you seem to be the only person able to give me really incisive advice.

June 20, 2006 - Expert Statement - Email

Thank you for your assistance in checking whether my direct debit details had been received. It is refreshing to find someone who does what they say they will do. Thanks

May 3, 2006 - Email

I am telephoning to thank you for the excellent service Ringley's provided to us recently. Your surveyor Greg Brooks did a survey that pleased not only myself as the vendor, but the solicitors and the new purchasers. As a result of this excellent service I would like you to carry out a further survey for me, personally and have recommended you to my Agents who will contact you should they require your excellent & professional services.

April 7, 2006 - Tremlett Grove - Phone

Thank you for your reply, I am glad to hear about the new window cleaning iniative that has now been implemented.

December 9, 2005 - Chaucer Way - Email

Thanks for your comprehensive reply to my year end account queries.

November 29, 2005 - Email

Wale thanks for the great service. I really appreciated you sending me copies of the letters that I requested.

November 24, 2005 - contractor - Email

Just got back from travelling and the doors been fixed. Thanks for your help in arranging the maintenance person to rectify the problem.

November 17, 2005 - Ellesmere Place - Email

Thank you for your suggestion to seek alternative design for the entrance light.Your response was prompt - as always.

October 27, 2005 - Ellesmere Place - Email

Please accept my gratitude for the highly professional approach demonstrated by you and MBM Ringley during the recent sale of my mother's home. As you are aware it was a sensitive situation. I especially appreciated your special attention to my mother, she greatly appreciated your help and support during this time.

October 15, 2005 - 20 Church Rd - Letter

Thank you for understanding my frustration relating to the parking spaces. Your response was very detailed and offered a real solution.

October 15, 2005 - Retreat Way - Email

Many thanks for sending the copy of the policy so promptly and when I needed it the most.

October 7, 2005 - Enbourne Lodge - Email

Thanks very much for this information. We know that the work on the flat has commenced - so hopefully things should become clearer. Thanks again for your help, I know there are many issues that you are dealing with

October 5, 2005 - Email

Hi Ruth, received the letter today and already the car park is much better. Thanks for your speed in turning the letter around. Once again, thanks a lot.

October 4, 2005 - 12 Vanderville Gardens - Email

I would like to thank MBM Ringley for their assistance in the completion of the purchase. I found that the advice we were given and the level of interaction was of an exceptional standard. Calls were answered professionally and quickly and where necessary, were returned promptly. The staff and in particular Mr R Maxwell afforded my wife and I an excellent service and made conscious efforts to ensure that all factors of the purchase were communicated to us as soon as possible. We were given sound advice where it was required and our opinions were sought freely without prejudice. I would reccomend them to buyers and sellers where honesty is a premium and high professional standards are a requirement.

October 2, 2005 - 75 Lady Margaret RD - Letter

Thank you for your help in regards to the leaking pipe in one of the flats. Because of your letter this matter is being resolved. Many Thanks.

September 21, 2005 - 56 Friars Close - Email

Many thanks indeed for your positive ideas regarding the much needed rennovations to the property.

September 19, 2005 - Springfied Court - Email

I would like to thank the Ringley Repair team, for your swift action and for forwarding the recorded letter to the flat above, as a result of this we were able to resolve the problem."

September 18, 2005 - Flat 9 The Pinnacle - Email

Thanks Wale for letting me know what actions are required by the current and new owners in order to settle the account and register the new owners on your system. Many thanks

September 13, 2005 - 28 Hurst Park - Email

Thanks very much for replying. It largely clears up my concern as to who was liable for the redecorations.Thanks again.

September 9, 2005 - Chaucer Place - Email

Many thanks to you and Stewart for organising and hosting last night. I thought we had and excellent meeting. Have a good holiday

September 8, 2005 - Flat 2 - Email

Thank you for looking into my enquiry about putting up a satellite dish. Your response has enabled me to come to a decision in regards to this matter. Thanks.

September 8, 2005 - Antrim Mansions - Email

Good news At last after all these years we seem to be getting somewhere on these recurring debts. Many Thanks.

September 7, 2005 - 63/65 Randolph Ave - Email

Many thanks for this information. I never knew parking problems could be so technical.

September 6, 2005 - The Pinnacle - Email

Just to say "THANK YOU" for sorting the issues out below. All is fine now.

September 5, 2005 - Tarling Road - Email

Thanks for the survey report - very helpful and thorough.

September 4, 2005 - Flat 2 - Email

Thanks Wale for getting your legal officer to look over our draft Gardener Contract, it was really appreciated.

September 1, 2005 - 28 Hurst Park - Email

Thank you very much for contacting the DVLA and arranging for the untaxed cars to be removed. I really appreciate the fact that you dealt with this issue even though it was not your responsibilty."

August 31, 2005 - Vanderville Gardens - Email

Would like to say thank you very much for your help whenever it has been asked for and we wish you well in the future.

August 30, 2005 - Hurst Park - Email

Thankyou so much for your prompt reply, I really appreciate it. Thankyou

August 23, 2005 - Service charge arrears - Email

Following the last directors meeting I thought I should write to express my personal appreciation for the work being done by Wale on behalf of both the Residents' Companies. He has come come a long way since he was first introduced to us at which time he probably wondered what he was letting himself in for I have to say it is a pleasure to liaise with him knowing that things will be dealt with effectively and efficiently. Hopefully, we will have the opportunity to maintain his successfull relationship for some time to come.

August 22, 2005 - Ellesmere Place - Email

Thank you very much Wale for arranging for the electricians to be here today and ensuring that all the lights will be working by the time they leave."

August 18, 2005 - Flat 13 Christchurch - Email

I wish to thank you for the support and assistance you are giving us in our times of trouble.

August 17, 2005 - Park Grange - Letter

Good to meet you today - thanks for your time. Thank you for th ecopy letter re Sceptre Court Leaseholders Associations. I will send a copy to all to ensure agreement.

August 11, 2005 - Sapphire - Email

Great solution regarding the cover for lift maintenance.

August 8, 2005 - Christchurch - Email

Many thanks for your efforts on our behalf in obtaing payment. As you can imagine, we are all very pleased that this particular matter has been resolved.

August 7, 2005 - Flat 6 Priory Rd - Email

Brilliant, thanks for getting the letters sent out to the leaseholders and for continually keeping me updated.

August 2, 2005 - Butterfly Court - Email

Hi Ruth, many thanks for dealing with the arrears issue, it seems that you have everything in hand, thanks for keeping me updated.

August 2, 2005 - Butterfly Court - Email

I had the wonderful surprise this morning of taking the car out of the garage ad seeing that the overflow of water has been contained. No water wastage any more. Thank you very much.

July 26, 2005 - Caraway Heights - Email

Thank you for your help in removing the rubbish that had been fly-tipped while I was away. Also for arranging for the cleaners to remove the graffiti from the dustbin shed doors it was a real eye sore Many Thanks.

July 25, 2005 - 56 Friars Close - Email

I would like to thank all concerned for your splendid efforts in clearing up so many of the arrears. No previous managing agent has got anywhere close to this result. I am only too aware that such tasks can be particularly demanding on patience."

July 4, 2005 - Demands - Email

I would like to thank the team at Ringleys for the work in chasing up the arrears successfully in the first half of the year.

July 4, 2005 - Demands - Email

Wonderful. Thank for getting the glass removed so quickly - it went about 2 o'clock. I am sure everyone will be relieved at that. Many Thanks.

December 3, 2004 - Antrim Mansions - Email

Thank you for responding so promptly to my request regarding the entrance doors. They have been adjusted today and it is "bliss".

April 30, 2004 - 24 Ellesmere Place - Letter

This is just to say thank you for your excellent report, which went beyond what I was hoping for and appears to be just the job. And very quickly seen to, also.

August 15, 2003 - 15 Charlton Kings Road - Letter

I must congratulate you on the excellent service one member of Ringley's staff provided to N.C. last Friday night. A very serious water leak developed one of the flats. I will not hesitate to say that Ringley's response to the crisis was second to none. With the plumbers first class support N.C. escaped serious threat of flooding.

March 10, 2003 - Nevilles Court - Email

I wanted to write tolet you know that I have been very impressed with one of your employers, namely Ola. In recent months there have been various issues within our block(elevator not working, lights, television aerial etc) and Ola has been most helpful. He has always kept me informed and in particular been most helpful with the recent installation of the outside light. It is comforting to know that there is someone 'on top of things' we can rely on. Thnak you.

March 3, 2003 - Flat 10 St Christophers Ct - Letter

December 3, 2002 - Clover - Letter

May I take this opportunity to thank you for all your help and goodwill advice that you have given. I shall have no hesitation in recommending your firm to any friends who are in need of similar advice

May 19, 2000 - 79 Purves Road - Letter

I am writing following the trial to thank you for your input. Whatever the outcome, I do believe that the evidence you gave was very good. As you know, we remain convinced that the steps you took in reaching your valuation were entirely reasonable.

March 22, 2000 - Circle 33 housing v 7 Norris Surveyors - Letter

May I take this opportunity to thank you very much for your assistance in attending Court. Your valuation evidence was crucial to the case and, as I have said, was not at all diminished by cross-examination.

December 10, 1999 - Jackson&others v Marsden - Letter