Customers Insights

Sfth - Estates - 06/03/2024 "Since taking over the management of our apartment complex in Cardiff Bay, Ringley have made a significant difference. The grounds are tidier, staff are better trained and the communication is excellent. But mostly importantly they’ve tried incredibly hard to assist residents and the association to navigate the cladding scandal and help us get to a positive outcome. Very proud of them and everyone who works for them at Prospect Place."

Celia Monaghan - Estates - 09/03/2024 "I had water pouring into my apartment in Pendeen Tower - not for the first time either - and I rang the concierge in my panic as it was worse than ever like a waterfall with bits of ceiling coming down and she was so calm and caring and reassuring and got people there straight away - what a treasure this lovely lady is - what an asset to Ringley and I can’t thank her enough for taking the incident seriously and not palming me off like I’ve been in the past!!"

Celia Monaghan - Estates - 09/03/2024 "The onsite manager was marvellous, he is supporting and understanding and saw everything that was wrong and not done and his involvement has escalated the situation to hopefully get this resolved so thank you for doing excellent work and caring - I only want this fixed - I’ve been flooding in my apartment for years now and it’s caused damage and massive distress and just making people take responsibility is all I’ve ever asked and to put it right"

Farrukh Kirmani - Estates - 09/03/2024 "Had an ongoing Problem with water leakage at my Flat in prospect place Cardiff. I was referred to the onsite manager who efficiently dealt with the matter very efficiently. He identified the problem and solved it, of which I am very grateful. "

Consumer - Estates - 06/03/2024 "I approached a member of the team at prospect place with a query/issue and he was so understanding and efficient. I had a message with the answers I needed so quickly. I’ve waited days previously for a reply to a simple questions asked, I had my message/answer within an hour. He is friendly and nothing is too much trouble. He is an asset to the PP team and one we need to keep permanently please."

Zubair - Agency - 05/03/2024 "I had a great help and support during the entire process from viewing till successful referencing. Very experienced and great communicator, made the process so simple and easy and responded to every little enquiry. Thank you for your great help and guidance and Thank you for your respectful welcome while handling keys of our new apartment."

Dom Wolf - Estates - 05/03/2024 "Very helpful, very good service"

With Melanin Power - Estates - 01/03/2024 - Camden "Excellent and heartwarming"

Kevin Barnaby - Estates - 05/03/2024 "Very helpful, and went out of his way to help more than the others"

Customer - Estates - 29/02/2024 "They are certainly better than the last management agency. The grounds are much nicer, less litter and tidier gardens etc. Ringley also respond to emails really quickly which is refreshing. They genuinely seem interested in helping with some issues. Just the usual, opaque and ever increasing yearly charges lets them down. I honestly don’t know where all the money goes! Also their choice of third party agents in Cardiff is questionable. For example, they have invited a rather rogue group of parking wardens to fine and harass residents for even more money! Don’t expect any help from Ringley if you get fined unfairly. It’s free money for them at the end of the day! Oh and god forbid that you are disabled as our poor neighbour found out, having to defend herself in court for simply parking in a disabled bay. I will be interested to see how things play out going forward with the new Leasehold Bill being discussed in Parliament. Hopefully change for the better for everyone."