Customers Insights

Resident At St. Christopher's Court - Estates - 21/04/2011 "I wanted to write to you and let you know that I have been very impressed with the level of service I have received. I have been kept well informed throughout recent procedures to arrange repair work... I have no doubt that there will be further issues as there are with most properties and it is comforting to know that there is someone 'on top of things' on whom we can rely. "

Ms G - Estates - 17/06/2009 "Thank you so much for all your help in getting the damage in our flat finally repaired. All is well now let's hope there are no more leaks! It's always a nice surprise to find someone answering emails so efficiently, and actually giving you the feeling that things are organised well! I felt it was worth sending a 'thank you' card."

Ms S - Estates - 30/06/2009 "I thank you for your help and the speed with which you have replied to me, in relation to the LTA procedure."

Ms S - Estates - 17/06/2009 "Shahina, thank you for being so helpful and efficient at the same time. I shall wait further communication."

Mr A - Estates - 10/06/2009 "Robert and his team have done a great job in letting up the building (Camden Island) so well."

Mr F - Estates - 20/05/2009 "It is good to know that Ringley is addressing the Waters Edge Community problems, and in doing so, maintaining the standard of the Community."

Ms K - Estates - 20/05/2009 "I was talking to someone yesterday who was singing your praises Shahina - Andreas from Manor Properties. You are very efficient."

Mr C - Estates - 23/04/2009 "I just want to relay my appreciation for the levels of service that I receive from one of your employees; Shahina Begum. I often find myself liaising with Shahina in order to arrange valuations & various other issues and am pleased to say that she is extremely efficient, friendly & courteous in everything that she does, and will always go the extra mile which is why I want to bring it to your attention. From the viewpoint of a client, I would like to say she is an asset to your company and hope that you do all you can to reward her efforts."

Ms R - Estates - 16/03/2011 "The Kendal site is looking nice and it's a pleasure to see it looking lovely and clean. Having a caretaker on site is a bonus."

Ms B - Estates - 08/02/2011 "I would like to take this opportunity to let you know how quickly things are dealt with. There was a smashed light in the car park (in the pathway of cars) this morning and when I got home tonight it had been cleared up - I can only assume this was done by the team who did the door handle today. Also, last year I happened to be home one day when the team were cleaning the hallway. I wondered what a noise was and when I looked through the spyhole a cleaner was cleaning on top of our door! - I'm very impressed with the attention to detail. They even pop air freshners in the hallway from time to time which is greatly appreciated. The cars for the cleaning company I see about are always neat and tidy and staff are discreet. I would also like to thank Elizabeth on reception for her help when I telephoned the other day. She is helpful and friendly and it was a pleasure to speak with her."