Customer Comments - The Ringley Buzz

Departments

What our customers are saying

Hi Sabrina, This is excellent news. Well done on getting that piece of paper signed. Looking forward to advice of sale price. Regards

Barry Rowe - FH Purhase 232

Dear Karen, I hope you are enjoying your last day at Ringley. I just wanted to take this opportunity to thank you for all your efforts and consistence in providing an efficient service. It has been so delightful to deal with you. Although I am disappointed at not being able to deal with you again, I am also delighted for you and your new job. I wish you every success now and in the future. Kindest Reagrds Mrs Neel Ladwa Tel; 07958 878 067

Neel Ladwa - Thanks 234

karen, You are an absolute star Thank you so, so much for all your help. Am I right in assuming that the amended quotation will be accepted As I said this morning, the bits added were discussed with Mr. McNamara. I have told Antony Wright that we can go ahead and arrange for him to start the work next week. I'll let you know the exact date. Thank you again for eveything. Have a good weekend. Angela

Angela Camber - Leak 235

Dear Kathy, I must thank you for your great services ,it was a pleasure dealing with you.

Seham Hussain - Artbrand 231

We are all very happy with the good service you are providing. You are always prompt in replying to our requests, and are clear and friendly in your advice and communications. We give you 10 out of 10

Ting Kit - Service 227

I appreciate your help in what has been a difficult, stressful, time consuming and challenging process but we were sure from the beginning that we could give your all the evidence you needed to prove to you that this account has never been in arrears or had any amount outstanding. We are glad now to have reached a satisfactory conclusion and your help in the process has been invaluable. Many thanks to you for your efforts.

Joan Duncan - Service Charge 228

I appreciate your help in what has been a difficult, stressful, timeconsuming and challenging process but we were sure from the beginning that we could give your all the evidence you needed to prove to you that this account has never been in arrears or had any amount outstanding. We are glad now to have reached a satisfactory conclusion and your help in the process has been invaluable. Many thanks to you for your efforts. kind regards Joan Duncan

Joan Duncan - DD Problem - Service Charge 225

Lee, I would be pleased to fill out the survey. What a refreshing change to work with a company that actually cares about its performance Peverel OM are the absolute opposite I look forward to the next phase in this process with Aron.

Angela Malik - RTM 223

Congratulations on you website, probably the best in your field

Andrew Rabeneck - Potential Management 222

Historic site issues and poor management. First residents meeting in 15 years since development completed.

Regents Mews - Poor communication 221

Thank you for your time last night I thought you were just wonderful Extremely professional and you handled what could have turned into a bun fight, extremely well.

Miss Nicola Preddy - EGM 219

I didn't get a chance to thank you for the work you have put into the site over the last three years, in particular for me, getting the car parking firm in. We have seen a dramatic decrease in the number of problems as a result, with just a couple of frequent re-offenders that never seem to get caught Always the way though. Good luck with your new site, and no doubt I will speak to you at some point in the future.

Adam Fall - Parking at Kenway 218

Dear David, Just alittle note, to commend you and your team for the good work at Anderson Heights. I am a resident/ owner, and I can see how the zero tolerance approach is making a positive difference at Anderson Heights. Well done, to you all Thanks, Sam.

Sam - Andersons Heights 217

As discussed I wanted to take this opportunity to express my thanks at how excellently presented the communal areas including internal and gardens were/are for our Sales launch event at Hitchin last weekend. Presentation is all important for Us and it was clear that all the stops had been pulled out to get everything looking so good. Please can you pass on Our thanks for Katie for her help and hard work to date.

Tim Ridges - New Mercia 214

First the good news which is that Ringley won another important victory for us by extending the deadline to complete the purchase of the freehold from 14 May until the end of June.

Peter Bowring - Freehold Purchase 213

Dear Katie I have now made an internet payment for 644.66 & will set up a direct debit once this has processed. I found your website a bit difficult to deal with but am glad its sorted. It was good to hear a friendly voice over the telephone as I have in the past found Ringley to be the least approachable property managements service that I have ever had the displeasure to deal with. As I explained, even the tone & manner of your bills leaves me cringing. A bill in Ringley terms is a 'legal demand'. My first experiences of your selves was a County Court Judgement for a bill I didn't know I had been issues & I have on many occasions felt like some lesser type of being whilst being dealt with over the telephone. Just the site of a letter from Ringley evokes dread in me. I have dealt with many property servicing companies & continue to do so but I can say has led me to feel this way. I would like to think of myself as your customer or client as I choose to spend my money with you. I would like to be treated with a modicum of respect. I would like to be asked nicely for my money Please pass my comments on to anyone who may be slightly interested.

Poppy Williams - Unfriendly Letters & Interent access 211

Good news See below. Well done to Ringley for swinging this one for us with RBS...

Peter Bowring - Help with RBS 209

Hi Karen, Yes, that makes things clear. Thanks for your time. You have been very helpful and you were a pleasure to speak with Kind regards, Shelly

Carter Court - Insurance 207

You have been very helpful and you were a pleasure to speak with regards Karen

Karen Mitchell - 12 More Copper 205

I m disappointed that you shall no longer be managing Noko from May. Under your careful administration we have seen it return to something of the potential it had a few years back and I m very grateful for all you have done.

Tim Moule - Management of Noko 202

As a block of lease holders with little understanding of the law and our right to take ownership of the freehold, it is very difficult to know who or where to turn for honest, straightforward advice. Our first attempt, with the wrong lawyer and surveyor, sent down an expensive hall of mirrors as we tried uncover the facts of block enfranchisement; particularly as we had a number of telephone masts on our roof that the Landlord was insisting we included in the purchase . It wasn't until the 11th hour, in an desperate attempt to rid ourselves of a very difficult Landlord and their management company, that we came across the expertise of Ringleys Chartered Surveyors. Quickly and without a fuss they prepared the documentation and evidence for our appearance at the LVT (Leasehold Valuation Tribunal). We had been told to give up because we couldn't afford it by our previous lawyer and surveyor, but Ringley gave us the courage and belief to carry on, without misleading us on costs. We won at the LVT...Thanks to Ringley. If you are in a leasehold block and are considering buying the freehold then my first bit of advice would be go to ringley.co.uk

Danny - Mundania Court - FH Purch/LXN/RTM 195

Wow fab news, its disappointing that we were clearly being taken for such a ride. Please pass on our thanks to all those involved in achieving this victory in such as short period of time.

Kate - Mundania Court/FH Purch/LXN/RTM 196

Can't thank you enough. Please pass on my thanks to your sister and her team of experts. This has been such a lengthy process and mostly because of the jargon, and no one being able to break it down in the layman's terms like you did a few weeks ago. Thanks again for everything.

Janice - Mundania Court/FH Purch/LXN/RTM 197

Dear Mary Anne, I am so appreciative of the hard work you and your team, including Peter, must have put in to get such an amazing result this week. Please let me know where and what sort of sentences you would like me to send you. It felt like the cavallry were coming over the hill at the last moment. many many thanks I hope we get the chance to thank you in person Best wishes kate (flat 22)

Kate (Flat 22) - Mundania Court/FH Purch/LXN/RTM 198

Ruth Flat 25 This is wonderful news. Thank you very much, and thanks also to Ringley Chartered Surveyors, for all your efforts. This is such a relief.

Ruth - Mundania Court - FH Purch/LXN/RTM 199

This is really exciting. Thanks so much, everyone who's been working so hard on this

Clare - Mundania Court - FH Purch/LXN/RTM 200

Silvia (Flat 8)Wow...these are brilliant news...I have to say that I had lost my faith in the Freehold but thanks to Peter, her sister and her team, these are very good news indeed . I would also like to know when possible...how much will be the amount and when we ll have to have it ready. Many thanks

Silvia - Mundania Curt - FH Purch/LXN/RTM 201

Chartered Surveyors we today achieved a fantastic victory at the Leasehold Valuation Tribunal and Hamilton King / Southern Land Securities are now legally bound to sell us the freehold of Mundania Court for just 356,000 This is a superb result...

Peter Bowring - Freehold Purchase 193

Duncan (Leasehodler of Flat 30 Mundania Court Dear Peter, This is really excellent news. It's clear that your team have worked tremendously hard on this. Thank you, and please pass on my/our thanks to the rest of the team. I can't help feeling that Glynn and Nigel have made rather a mountain out of a molehill with this one (though I hesitate to impute any malice) - so additional thanks are due to you for cutting through the jargon for us laymen Duncan Flat 30

Duncan - Freehold Purchase 194

I'm very pleased with the quick responce I'm getting. Your website is also very user friendly

Lorna Shaw - Harwood Road 203

Wanted to say thank you for how efficient we was to responding and getting repaired a leak from the roof into her flat. 58-59 Poland Street

Miss McCann - Poland Street 192

Thanks, James. It looks to me as if the case is won, in which case, congratulations This owner ,as we know, has a history of poor payment. Make sure we do everything possible to ensure that these arrears do not start creeping again. Will he pay for the repair works and decorations currently on going Thanks for your efforts. John Bywater

Mr Bywater - Large service charge arrears debt collected 191

I take this opportunity to thank you not only for the professional way you dealt with it but also for the support and assistance you provided. Should I need any legal assistance in the future regarding our properties I assure you I will be using the good services of Ringley. Maro Georgiou

Mr Georgiou - Leasehold Guidance Service 189

Mr Georgiou - Lease Extension 190

Many thanks for organising and attending the AGM it was good to meet again. You have done a fantastic job in managing our estate in 2009 and I look forward to working with you in 2010. We really appreciate the hard work you and your colleagues have put in to get our estate back on track

Nathan Harris - Great management of Estate in question 186

George arrived at Bream Close at 11:30 and spent a whole two hours looking into the problem I hope I haven t got him into trouble for spending as long as he did Seriously though I would like to pass on my comments that I thought he was extremely professional and handled a difficult situation very calmly, and also stuck up for Chris whom Mr Ladipo claimed didn t have a clue when something she stated about the rising main indeed turned out to be true.

Gwynn Stuart Hopkins - Dealing with a difficult situation calmly and effectively... 185

Dear Shahina and Stephen, We are delighted we have approached Ringley for the extension of the lease of our flat. In the last six years we have approached directly the freeholder without any results. We are now pleased we left it to the proffesionals. Although we were a bid apprehensive using the online service we found how easy it is. There is always somebody at the other end of the phone to explain to us the procedure step by step, making legal matters sound very easy. Once again thank you for your assistance and support. Kind Regards, Panicos & Maro Georgiou

Maro Georgiou - Efficient/professional service 181

I have always been an advocate of Ringleys, believing that you guys would pull it round, you just needed a clean slate. We appear to moving forward so well done and thank you.

Mr Jonathan Barrett - Customer Service 180

JASON YOU ARE SO EFFICIENT

vantis rouse - data for accounts 179

Dear Katie, Just to let you know we now have shiny door-plates and a clear recycling area - hurrah Many thanks for your prompt and efficient handling of these matters - very much appreciated indeed. Regards Suzannah

Miss Bartov - Outtstanding problems 176

I found your webpage detailing s20 major works consultation process very helpful and would like to thank you for making this information available in the public domain.

Sean Bryan 0331S/069 - On-line services 175

I went to the Management Committee Meeting of Nash House last week and the subject of tenants came up. There was nothing but praise for the tenant of Flat 3 and the successful vetting have done, and I thought I would like to pass this on to you. So, Well Done

Deirdre Morris - Letting of Flat 3 Nash House 174

Mrs Noor over 11K obtained via debtchase Flat 2a Avenue Mansions St Paul

Mrs Noor - Over 11,000 service charge arrears recovered 170

"Even though I am a solicitor myself, when I found out about Ringley I wanted to use them for the whole lease extension process, because they made my life a whole lot easier, dealing with initial surveys to establish value, negotiation, and even registration of the relevant documents. They were really thorough and offered a comprehensive service that made the whole process easy to understand and took away any stress. I would definitely use them again and would recommend them to anyone else."

Paul Perry - Lease Extension 169

Hello Liam Just wanted to let you know that I have now received the cheque. I also wanted to say Thank you so so much for your help. You made what seemed to be quite a messy issue, look very simple. Gary was right to say that you would be fantastic Thank you to the both of you. Kind regards Maria

Maria Rocco - Alexander house 167

I am impressed with the speedy way both you and Devin have answered my questions.

C Richardson - Efficiency 166

Hi Shahina, Thank you for being so helpful, and efficient at the same time. I shall wait further communication. Many thanks Chris

Ms Chris Smith - Helpful and effectiveness 162

By the way, I was talking to someone yesterday who was singing your praises - Andreas from Manor Properties.

Breda Kelly - Barclays - Efficicient Service 158

It is good to know that Ringley's is addressing the Waters Edge Community problems and in doing so, maintaining the standard of the Community.

Manager for 39, Waters Edge - Property Mgmt Services 159

Dear Mary Anne, Thank you so much for taking so much time to help on Saturday. The car finally disappeared mid afternoon, but we really don't want that situation to happen again. Any or all of your proposed solutions would be very helpful. Best wishes, Judith. JUDITH HANSON judith.a.hanson@btopenworld.com

Judith - Randolph Court, NW8 - Car Nuisance Issues 168

Thank you Mohammed, You have been most helpful in dealing with our property lately, Many thanks Paul

Mr Paul O'Flaherty - Contractor Payment 153

Just like to say again that the service your company provides its top notch as you are always on the ball and its very nice to see this.

Carmen Tunnicliffe - Service during Xmas (closing period) 151

Please may I thank you and your team for putting together your Ringley Panel. As a sole trader the ease of being able to create and send my invoices direct to your office is a great facility as I am able to do this at my convenience at what ever time I like. Its great being able to view my invoices on your system and know that you have received them and seeing that they have been authorized and should be paid shortly. The manager column is very useful as I am able to see who I need to chase for payments on each invoice. I find the system very easy to use and very informative. My only query is the order in which my invoices are shown on the screen. Is this a error or am I missing something on my screen Once again well done and thank you Kevin Williamson

Kevin Williamson - Ringley panel feed back 149

In the meantime, huge thanks to you and Stephen (and Mary also) who have all been truly wonderful....I am sorry it has taken so long to get to this point but I am very excited to be moving forward and to get this all sorted out soon....you are a wonderfully professional and friendly person and have helped to make this very easy so far Hope the rest of it goes well too Let me know what you think and I'll be in touch

Sam M - Leasehold advice from MAB, SH & SB 142

Sam M - Leasehold advice from MAB, SH & SB 144

Sam M - Leasehold advice from MAB, SH & SB 146

Hi Mikaela Just to let you know that I received the three hard copies of the valuation report of the above quoted property today. I am returning to you today the completed Service Questionnaire along with our cheque for 1,175.59 in full settlement of your invoice. Finally, I wish to thank you and David, as well as anyone else that was involved in carrying out this valuation, for the prompt and excellent service that you provided to us. Best regards Andreas G Stylianou Recoveries Manager Bank of Cyprus UK

Bank of Cyprus - Valuation 147

"I cannot praise Devin enough, he really helped with the situation and I am very happy knowing that I can speak to him about any future problems in the knowledge that he will be helpful and responsive".

Amanda Wilson-Dixon - Taking ownership of a complex situation 140

Morning Jason Many thanks for replying so quickly, I wish everybody else was as efficient

Leah Smith / Amicus Horizon - Account info 138

Thanks Gary - I understood from the AGM that Ringley were being replaced - for which I am sorry as I don't think they gave Ringley's a chance and on a personal level I have found yourself and Shahina very responsive at all times - even if everything else has taken an age. I will be in touch next week. Have a good evening. Kind regards Anne

Ms Anne Marshall - License to Alter 134

Ms Anne Marshall - License to Alter 135

Many thanks Shahina, I will read through and if I have any questions fire you a brief ( I hope ) email Thanks for all your work, appreciate the swift turn round.

Stephen Redshaw - 2 Flats @ 64 Harbut Road, London SW11 131

What a lovely message to greet me on my return from holiday. Your strategy and your correspondence was absolutely spot on and I can't thank you enough - very well done. Kind regards, Jean

Ms Jean Endean - Lease Extension 133

Just to let you know that the customer at the above commended Shahina very highly for her telephone manner, efficiency, helpfulness and politeness in arranging the appointment for an inspection

Mrs Tropp - Bank valuation ref: 20013358 128

Dear Gary, Many thanks for the update and for resolving the problem. Much appreciated. Kind regards, James

Flat G6 Sloane Avenue Mansions SW3 - service 126

Leo; Many thanks for looking into this unfortunate 'set of circumstances' re the confusion of my postal address to which I permanently reside. Please accept my apologies if there was any personal inference on my part to yourself in this matter, there was definitely none meant, just a small bout of frustration I hope you appreciate in the given circumstances. I will, as mentioned before, get in touch with the finances department after writing this e-mail & get a direct debit set up to run in parallel with my service charge direct debit currently running. Once again, thanks for your professional help & understanding of the situation... Regs; Simon. (31 Optical Court)

Simon Utton 0272G/096 - Thanks-Letter of Claim 123

May I just take this opportunity to say that I actually miss having you as a contact You were a great help to me always.

Leasehold property mgnt - Thanks 121

Many thanks for getting the quote for us. I am very impressed with the way you help us with your suggestions and seeing it through for us thank you for this.

Elena Ostroushko - 0302s/003 - client guidance 120

Thank you very much - my extended lease has just arrived I appreciate both Mary-Anne's and your Solicitors help in this matter. I will now work on my neighbours to see if I can get them to instruct you James G Lawrie Strutt & Parker

James Laurie - Lease Extension Matters 118

"although a property man, I wanted to hand over my lease extension to professionals who concentrated on such work. I was impressed by their service from the beginning to the very satisfactory result at the end The outcome was exactly as they predicted."

James Laurie - Lease Extension Matters 119

SUBJECT : Buy your Freehold (via Leasehold Guidance) Firstly, thank you for an excellent and well written piece on Buying your Freehold, found on the leaseholdguidance website. K Burgher

K Burgher - Freehold Purchase 116

You are an angel. Thank you for giving me that peace of mind. Have a lovely weekend.

Ayham Ahmad - Service Charge Issue 112

Not all blocks are able to conduct their own management because the freeholder nominates the managing agent. This LeaseholderSupport site is a brilliant resource for people that could consider buying their freehold and installing their own block management arrangements such as LeaseholderSupport. If people are looking to buy their share of freehold then http://www.alep.org.uk is a great resource to find the appropriate professionals.

Association of Leasehold Enfranchisement Practicioners - LeaseholderSupport : BlockCare 200 188

Thank you for resolving my refund promptley. I had been trying for days and no one could help me. Rachael sorted it out on the day i rang and i was very gratefull. Thank you

Robert Dean - Refund of Service Charge 117

you know everything there is to know about lease extensions

Richard Townley 7935 1328 - Lease Extension Matters 110

Hi Kelly Thank you very much for your prompt response. Your email was very helpful....

Minya Laher - Service Charge 109

Hi Jason Many thanks for your very prompt payment which was received today. It s a rare pleasure to work with someone so efficient. Please bear us in mind if you have any flat roof/felt/asphalt works in the future. We would be only too happy to assist. With kind regards. Sam Gardiner

Lee Green Asphalt - settlement of Invoice 108

Jennifer Thank you for your prompt reply. Very efficient and most appreciated. Best regards David David Mercer - director Flat 38 mob 07802 460351

David Mercer - Penrose House (Defect Report) 107

Dear Kelly, thankyou for kindly clearing this up

Mr Vollman - Service Charges 106

Many thanks for your response

32 Fairview Road - Dealing with solicitor enquireis 104

Thank you for your assistance.

POPPY MAVROFRYDI - OUTSTANDING ARREARS 103

THANK YOU FOR YOUR HELP AND ADVICE OVER THE TELEPHONE ON 15.03.07 1 MAYLES CLOSE, MR G DUNKLEY, MARCH 16 2007

MR G DUNKLEY - HELP & ADVICE 102

I have been the most helpful, as she has spoken to others in the Compay today who have not.

Ms Suzan Taher - License to Alter 101

"I'm very grateful for all your help. Thankyou very much" Tele-conversation 23/11/07

Dr Qureshi - Direct Debit 100

Dear Louise, Thank you for your prompt reply. I am very pleased to hear you are dealing the matter. Best wishes Gerda

Mrs Kohn - Obstructions in common parts 98

Thanks for thinking outside the box...

Ayham Ahmad - Ground Rent 99

Thank you for emailing the letter and newsletter so very promptly ... you certainly sound very knowledgeable, experienced, enthusiastic and competent - all the attributes strongly needed at Sloane Avenue Mansions I shall looking forward to talking to you again, so please do keep in touch, My thanks for your interest and help - it is very much appreciated. Margaret Murray

Margaret Murray - Explaing insurance and sorting issues 97

Thanks Louise, I'll get Sky in and keep you informed. And thanks for Steven Ward's contact details. Gaurav

Guido Le Lorrain, Lanesborough Court - Digital TV to the block 96

Thank you for all of your help. You have been so nice to work with and you have understood our needs.

Ting Kit Leung - Service at Sloane Avenue Mansions 94

Dear Louise, Thank you ever so much for being understanding with what happened. My BAnk said that you will receive the payment on Monday.It was very nice to speak to you. Muchas gracias por tu atencion. Kind regards, SIlvia Montanaro

Silvia Montanaro (SAM) - Problems with online payment 95

Thanks for the update Louise. Best Regards, Gregory Adjemian

Greg Adjemian, Director, Pringle and Clover - Keeping them informed 93

Dear Louise We both greatly enjoyed seeing you yesterday morning. You really are doing an incredible job in making progress in organising Sloane Avenue Mansions. Vivvienne and Anthony Brittain

SLOANE AVENUE MANSIONS - Service 92

Hi Louise, thank you for your swift reply and help. Please could you save my e-mail and reference the relevant points if you receive further 'complaints' in the future. regards RECB

Mr R Brown - Help with noise complaint 89

Many thanks for this Louise and thanks again for staying for our meeting last night, I know it went on rather late. Best regards, Nuala

Antrim Mansions Director - Stating late to help Board with meeting 90

Dear Louise, It does appear that the relevant parties have finally pulled a finger out, and that offending areas have dried out. Thank you very much for your help. Yours sincerely, David.

David Christopherson - Help with continuing leak from above 91

Many thanks

Mary-Louise Wedderburn - Beechcroft accounts 88

Thanks for your help

Gareth Jones - service charge 87

I am very grateful to you for everything that you have done for the block and we will all be really relying on you to get us competitive quotes for the communal redecoration costs. Best wishes and I'll be at the AGM in any case. Jonathan x

ANTRIM MANSIONS - MAJOR WORKS AT BLOCK 86

Thank you Kelly

Garvin Bhangu - 12 Friars Close 84

Kelly thankyou very much for help sorting out my Service Charges

Dr S Qureshi - Service Charges 83

Thank You

158 Gloucester Road - Queries on Statement 85

RE: RE: Cockroaches, fissures on walls, painting. Thank you very much indeed, Ms. Berwin- most appreciated. Best wishes, F. Teixeira 61 William Perkin Court

Dr Teixeira - Pest control and Building matters 82

Kelly, Many thanks for your prompt reply...

Paul Eliades - 0174G/031 81

FROM: simon.newton@thomson.com TO: louise.berwin@ringley.co.uk DATE: Mon, 1 Oct 2007 18:24:51 0100 RE: RE: re 2 : Noise problems in Lanesborough Court Hi Louise, That's great. Again thank you for your quick action on this - hopefully things will quieten down now. kind regards Simon

LANESBOROUGH COURT - NOISE PROBLEMS SORTED QUICKLY 79

I really appreciate your prompt communication and your kind attention over the tele-conversation

Silvia Montanaro - Sloane Avenue Mansions 80

Letter of 19th September 2007 issuing thanks for prompt response and help in the sale of her property.

Clara Walton - Flat 2 Caraway Heights 78

I think you handled the deal very well and I found the service very efficient.

Emma Di Lando - 84a Savernake Road - Lease Extension 76

Came home from work today to find the rear patio has been cleaned and renovated and the rear storage areas all cleaned up. It looks great - such a vast improvement , thank you for organising and have a great bank holiday weekend

Peter Harrell - Flat 2 Driftway 75

Thank you so much May I have time to peruse carefully and get back to you. This is exactly the information I required.

Jennifer Heaven - Lease Extension Matters 74

It was very kind of you to help us set up the limited company so quickly and at such a resonable rate. All your advice is also very appreciated.

Suz 66

It's the first time I've seen anything like this. I bank online, now I can manage my property the same way. Brilliant From Typepad blog

Andrew Jones - Leaseholder Support ; BlockCare 187

Thanks for your help in sorting out my lease extension.

James Welsh - Lease extension 63

Thank you very much for being so efficient. Thanks a lot.

Lin Davies - Portsea Place 5

Thank you for your help and advice over the telephone on 15/03/07

Mr. G. Dunkley - 1 Mayles Close 11

Thanks very much for your help today with my service charge stuff - its all clear now Its very much appreciated.

Bob Chaundhary - Flat 243@41 Millharbour 10

Personally I would like to thank you for your approachability when things have been difficult, and for the responsible way in which you have kept us informed, it has meant a great deal.

John Homfray - Flat 14 Camden Place 3

Excellent Heartfelt thanks all round for your assistance in sorting out the padlock situation.

John Peter Walsh 71

Just a quick e mail to thank you your other collegues for the efficient and caring service in relation to the purchase of my property.

Noah Fatemi - 125 Uxbridge Rd 40

Profuse thanks for your consummate handling of last nights meetings. Best wishes and may you continue in your energetic management.

Ernest James - AGM 41

Wanted to feedback to say that Shahina Begum was particularly helpful and offered a very high level of customer service. I really felt that she was aware of my case by name and was responsive in keeping me informed at all times. Thank you

Ruth Macgregor - 20010854, SW1 2EA 2

Thanks so much for that. It's a real relief for me You continue to impress me greatly with your customer service and I really hope it's recognised by your managers.

Simon Cox - 117 Roman Road 20

Thank you for providing constructive feedback, I am sorry that it could not work out on this occasion. From a personal level I think Ringley come across as a very professional organisaton, whom I would have wanted to work for. Please pass my thanks to Lawerence, Teresa and Wallyfor their time.Many thanks.

Stephen Palmer - Recruitment 70

I wanted to drop you a line to pass on my thanks and let you know how fantastic Louise Berwin has been in the way she's handled the recent issues over concerns the residents had about the relocation of rubbish. Apart from actually taking the time to listen after what has been a distressing couple of weeks, Louise acted promptly and i've been impressed by her sensible and understanding attitude. If Louise had been involved at an earlier stage i'm sure that we could have been saved a lot of unneccessary upset and worry.

Ginny Buckley - Flat 54 Antrim Mansions 43

Thank you very much for your swift response in regards to my lease extension quiery

Simon Orchard - LXN 39

Finally and most improtantly, a HUGE THANK YOU to you and all of your team for your help in not only the sale, but also in a very stressful purchase. I can't say how much Mat and I appreciate your help, and you know that I will recommend you to absolutely everyone

Suzy Lloyd 19

I would like to meet when you get back and discuss with you where I am going with this project as you seem to be the only person able to give me really incisive advice.

Bulent Mehmet - Expert Statement 8

Thank you for your assistance in checking whether my direct debit details had been received. It is refreshing to find someone who does what they say they will do. Thanks

Ian Austin 67

I am telephoning to thank you for the excellent service Ringley's provided to us recently. Your surveyor Greg Brooks did a survey that pleased not only myself as the vendor, but the solicitors and the new purchasers. As a result of this excellent service I would like you to carry out a further survey for me, personally and have recommended you to my Agents who will contact you should they require your excellent & professional services.

Tremlett Grove 18

Thank you for your reply, I am glad to hear about the new window cleaning iniative that has now been implemented.

Nadim Antar - Chaucer Way 59

Thanks for your comprehensive reply to my year end account queries.

Mr R Banks 35

Wale thanks for the great service. I really appreciated you sending me copies of the letters that I requested.

Peter J Lord - contractor 54

Just got back from travelling and the doors been fixed. Thanks for your help in arranging the maintenance person to rectify the problem.

Steve - Ellesmere Place 53

Thank you for your suggestion to seek alternative design for the entrance light.Your response was prompt - as always.

Sheila Mills - Ellesmere Place 52

Please accept my gratitude for the highly professional approach demonstrated by you and MBM Ringley during the recent sale of my mother's home. As you are aware it was a sensitive situation. I especially appreciated your special attention to my mother, she greatly appreciated your help and support during this time.

Paul Chakravarti - 20 Church Rd 21

Thank you for understanding my frustration relating to the parking spaces. Your response was very detailed and offered a real solution.

Graham Lock - Retreat Way 60

Many thanks for sending the copy of the policy so promptly and when I needed it the most.

Janet Rudzki - Enbourne Lodge 51

Thanks very much for this information. We know that the work on the flat has commenced - so hopefully things should become clearer. Thanks again for your help, I know there are many issues that you are dealing with

Claire Cawley 28

Hi Ruth, received the letter today and already the car park is much better. Thanks for your speed in turning the letter around. Once again, thanks a lot.

Gemma Goody - 12 Vanderville Gardens 27

I would like to thank MBM Ringley for their assistance in the completion of the purchase. I found that the advice we were given and the level of interaction was of an exceptional standard. Calls were answered professionally and quickly and where necessary, were returned promptly. The staff and in particular Mr R Maxwell afforded my wife and I an excellent service and made conscious efforts to ensure that all factors of the purchase were communicated to us as soon as possible. We were given sound advice where it was required and our opinions were sought freely without prejudice. I would reccomend them to buyers and sellers where honesty is a premium and high professional standards are a requirement.

Kailash Chada - 75 Lady Margaret RD 22

Thank you for your help in regards to the leaking pipe in one of the flats. Because of your letter this matter is being resolved. Many Thanks.

Paul Jones - 56 Friars Close 50

Many thanks indeed for your positive ideas regarding the much needed rennovations to the property.

Simon Buckley - Springfied Court 31

I would like to thank the Ringley Repair team, for your swift action and for forwarding the recorded letter to the flat above, as a result of this we were able to resolve the problem."

Said Abedi - Flat 9 The Pinnacle 29

Thanks Wale for letting me know what actions are required by the current and new owners in order to settle the account and register the new owners on your system. Many thanks

Bill Parkes - 28 Hurst Park 49

Thanks very much for replying. It largely clears up my concern as to who was liable for the redecorations.Thanks again.

Charles Scott - Chaucer Place 48

Many thanks to you and Stewart for organising and hosting last night. I thought we had and excellent meeting. Have a good holiday

James Watt - Flat 2 26

Thank you for looking into my enquiry about putting up a satellite dish. Your response has enabled me to come to a decision in regards to this matter. Thanks.

AnnaMaria Kardos - Antrim Mansions 58

Good news At last after all these years we seem to be getting somewhere on these recurring debts. Many Thanks.

Jenny Cropper - 63/65 Randolph Ave 30

Many thanks for this information. I never knew parking problems could be so technical.

Margaret Truscott - The Pinnacle 23

Just to say "THANK YOU" for sorting the issues out below. All is fine now.

Karen Hulme - Tarling Road 15

Thanks for the survey report - very helpful and thorough.

James Watt - Flat 2 14

Thanks Wale for getting your legal officer to look over our draft Gardener Contract, it was really appreciated.

Bill Parkes - 28 Hurst Park 47

Thank you very much for contacting the DVLA and arranging for the untaxed cars to be removed. I really appreciate the fact that you dealt with this issue even though it was not your responsibilty."

Sue Steven - Vanderville Gardens 61

Would like to say thank you very much for your help whenever it has been asked for and we wish you well in the future.

Velda Lewis - Hurst Park 44

Thankyou so much for your prompt reply, I really appreciate it. Thankyou

Mr. S.N. Wardle - Service charge arrears 12

Following the last directors meeting I thought I should write to express my personal appreciation for the work being done by Wale on behalf of both the Residents' Companies. He has come come a long way since he was first introduced to us at which time he probably wondered what he was letting himself in for I have to say it is a pleasure to liaise with him knowing that things will be dealt with effectively and efficiently. Hopefully, we will have the opportunity to maintain his successfull relationship for some time to come.

Headley Beeson - Ellesmere Place 36

Thank you very much Wale for arranging for the electricians to be here today and ensuring that all the lights will be working by the time they leave."

Andy Gough - Flat 13 Christchurch 45

I wish to thank you for the support and assistance you are giving us in our times of trouble.

Norman Raven - Park Grange 13

Good to meet you today - thanks for your time. Thank you for th ecopy letter re Sceptre Court Leaseholders Associations. I will send a copy to all to ensure agreement.

Leo Dale - Sapphire 33

Great solution regarding the cover for lift maintenance.

Gordon Blausen - Christchurch 37

Many thanks for your efforts on our behalf in obtaing payment. As you can imagine, we are all very pleased that this particular matter has been resolved.

Lisa Ridley - Flat 6 Priory Rd 17

Brilliant, thanks for getting the letters sent out to the leaseholders and for continually keeping me updated.

Paul Spokes - Butterfly Court 62

Hi Ruth, many thanks for dealing with the arrears issue, it seems that you have everything in hand, thanks for keeping me updated.

Paul Spokes - Butterfly Court 64

I had the wonderful surprise this morning of taking the car out of the garage ad seeing that the overflow of water has been contained. No water wastage any more. Thank you very much.

Clara Walton - Caraway Heights 38

Thank you for your help in removing the rubbish that had been fly-tipped while I was away. Also for arranging for the cleaners to remove the graffiti from the dustbin shed doors it was a real eye sore Many Thanks.

Paul Jones - 56 Friars Close 46

I would like to thank all concerned for your splendid efforts in clearing up so many of the arrears. No previous managing agent has got anywhere close to this result. I am only too aware that such tasks can be particularly demanding on patience."

Mr E James - Demands 55

I would like to thank the team at Ringleys for the work in chasing up the arrears successfully in the first half of the year.

Joel Goodman - Demands 56

Wonderful. Thank for getting the glass removed so quickly - it went about 2 o'clock. I am sure everyone will be relieved at that. Many Thanks.

Roz Perrott - Antrim Mansions 72

Thank you for responding so promptly to my request regarding the entrance doors. They have been adjusted today and it is "bliss".

A C Laird - 24 Ellesmere Place 42

This is just to say thank you for your excellent report, which went beyond what I was hoping for and appears to be just the job. And very quickly seen to, also.

John Bunney - 15 Charlton Kings Road 6

I must congratulate you on the excellent service one member of Ringley's staff provided to N.C. last Friday night. A very serious water leak developed one of the flats. I will not hesitate to say that Ringley's response to the crisis was second to none. With the plumbers first class support N.C. escaped serious threat of flooding.

Mrs C Stopa - Nevilles Court 65

I wanted to write tolet you know that I have been very impressed with one of your employers, namely Ola. In recent months there have been various issues within our block(elevator not working, lights, television aerial etc) and Ola has been most helpful. He has always kept me informed and in particular been most helpful with the recent installation of the outside light. It is comforting to know that there is someone 'on top of things' we can rely on. Thnak you.

Richard Wolf - Flat 10 St Christophers Ct 69

Dr Gareth Evans - Clover 68

May I take this opportunity to thank you for all your help and goodwill advice that you have given. I shall have no hesitation in recommending your firm to any friends who are in need of similar advice

A. Urel - 79 Purves Road 4

I am writing following the trial to thank you for your input. Whatever the outcome, I do believe that the evidence you gave was very good. As you know, we remain convinced that the steps you took in reaching your valuation were entirely reasonable.

Gary Hay - Circle 33 housing v 7 Norris Surveyors 9

May I take this opportunity to thank you very much for your assistance in attending Court. Your valuation evidence was crucial to the case and, as I have said, was not at all diminished by cross-examination.

Luigi Dimaio - Jackson&others v Marsden 7

Hi there, I wanted to say thank you for organising for the elevator in King Regents Place (12-16 Fitzroy Street, W1T 4BL) to be fixed so quickly. I was expecting it to take days (if not weeks ). I appreciate that you sent someone to site immediately and also ordered the parts quickly. Much appreciated Thanks, Catherine (tenant at King Regents Place)

Catherine Lee - Lift at King Regents Place 139